Technical Business Analyst (OSS/BSS) - Broadband - Remote (UK) - 6 months - Outside IR35

Technical Business Analyst (OSS/BSS) - Broadband - Remote (UK) - 6 months - Outside IR35

Posted Today by Hamilton Barnes

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£500 Per day
Outside
Remote
Remote, UK
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Agile Methodology Business Requirements Constituent Relationship Management Customer Relationship Management (CRM) Software Data Analysis Integration Platforms Management Mapping Software Process Optimisation Project Planning SQL (Programming Language) Stakeholder Management System Implementation Systems Integration User Acceptance Testing (UAT) Verification And Validation

Summary: The Technical Business Analyst role focuses on supporting a fibre broadband provider by delivering system and process improvements across OSS/BSS and customer-facing platforms. The position requires expertise in requirements definition, process optimisation, and system integration within complex telecom environments. The candidate will translate business needs into technical solutions while collaborating with various stakeholders. This is a delivery-focused role that demands strong analytical and communication skills in a fast-paced environment.

Key Responsibilities:

  • Elicit, analyse, and document detailed business and technical requirements across OSS/BSS systems
  • Map current and future-state processes to identify efficiency and optimisation opportunities
  • Translate business requirements into clear technical specifications, user stories, and acceptance criteria
  • Work closely with developers, architects, and vendors to support system implementation and integration
  • Support end-to-end delivery across projects including design, testing, and deployment phases
  • Collaborate with stakeholders across network, operations, and customer systems teams
  • Define and document data flows, system interactions, and integration points
  • Contribute to project planning, risk identification, and delivery tracking
  • Support testing activities including UAT and validation of implemented solutions
  • Ensure alignment with regulatory and compliance requirements (eg GDPR, Ofcom)

Key Skills:

  • 3-5+ years' experience as a Technical Business Analyst
  • Strong experience in process mapping (BPM/BPR) and producing detailed documentation
  • Proven ability to translate business requirements into technical specifications and user stories
  • Experience working with enterprise systems, integrations, and APIs
  • Experience working closely with development teams in Agile environments
  • Strong stakeholder management across both technical and non-technical teams
  • Experience supporting system implementation, testing, and delivery lifecycles
  • Exposure to telecommunications/broadband environments (OSS/BSS systems)
  • Experience with CRM platforms such as Salesforce
  • Knowledge of integration platforms such as MuleSoft
  • Understanding of API-led architecture and data flows
  • Awareness of regulatory environments (GDPR, Ofcom)
  • Experience with SQL for data analysis or validation is beneficial

Salary (Rate): £500 per day

City: undetermined

Country: UK

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Technical Business Analyst (OSS/BSS) - Broadband - Remote (UK) - 6 months - Outside IR35

We are hiring an experienced Technical Business Analyst to support a growing fibre broadband provider, delivering key system and process improvements across OSS/BSS and customer-facing platforms. This role will focus on requirements definition, process optimisation, and system integration across complex telecom environments.

This is a delivery-focused role requiring strong experience translating business needs into technical solutions within fast-paced, evolving system landscapes.

Key Responsibilities

  • Elicit, analyse, and document detailed business and technical requirements across OSS/BSS systems
  • Map current and future-state processes to identify efficiency and optimisation opportunities
  • Translate business requirements into clear technical specifications, user stories, and acceptance criteria
  • Work closely with developers, architects, and vendors to support system implementation and integration
  • Support end-to-end delivery across projects including design, testing, and deployment phases
  • Collaborate with stakeholders across network, operations, and customer systems teams
  • Define and document data flows, system interactions, and integration points
  • Contribute to project planning, risk identification, and delivery tracking
  • Support testing activities including UAT and validation of implemented solutions
  • Ensure alignment with regulatory and compliance requirements (eg GDPR, Ofcom)

Experience Required

  • 3-5+ years' experience as a Technical Business Analyst
  • Strong experience in process mapping (BPM/BPR) and producing detailed documentation
  • Proven ability to translate business requirements into technical specifications and user stories
  • Experience working with enterprise systems, integrations, and APIs
  • Experience working closely with development teams in Agile environments
  • Strong stakeholder management across both technical and non-technical teams
  • Experience supporting system implementation, testing, and delivery lifecycles
  • Exposure to telecommunications/broadband environments (OSS/BSS systems)
  • Experience with CRM platforms such as Salesforce
  • Knowledge of integration platforms such as MuleSoft
  • Understanding of API-led architecture and data flows
  • Awareness of regulatory environments (GDPR, Ofcom)
  • Experience with SQL for data analysis or validation is beneficial

What's on offer?

  • Day Rate: £450-£500 per day (Outside IR35)
  • Length: 6 months (extension potential)
  • Start: ASAP
  • Location: Remote
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