Technical Account Manager

Summary: The Technical Account Manager (RPA) is responsible for ensuring the technical success of customers by engaging with them to strategize and execute automation adoption plans. This role involves providing technical advisory, conducting health checks, and collaborating with product support to resolve escalated incidents. The position requires a strong technical background in RPA and related technologies, along with excellent communication and problem-solving skills. This is a long-term remote contract role focused on customer success and technical excellence.

Key Responsibilities:

• Take ownership of your customers' technical success with the us
• Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide RPA platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on RPA platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with Client Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos and speaking engagements
• Develop and mature our teams processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Key Skills:

• A minimum of 7+ years of professional experience in technical customer-facing roles
• Hands on keyboard experience with the RPA platform, AI, etc. Or TAMs are expected to have deep technical understanding of our stack including development best practices, configurations in the platform, infrastructure advisory, etc.
• Previous experience with RPA or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Excellent presentation skills with the ability to present to a large audience
• Computer Science degree (or equivalent)
• Willingness to travel up to 25%

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT