Technical Account Manager
Posted Today by Tekfortune Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Technical Account Manager role is a long-term remote contract position requiring extensive experience in technical customer-facing roles. The candidate will be responsible for leveraging their deep technical understanding of automation platforms, particularly UiPath, to support and advise clients. Strong communication and problem-solving skills are essential, along with a solid background in programming and cloud technologies.
Key Responsibilities:
- Provide technical support and consulting to customers using UiPath and other intelligent automation products.
- Advise on development best practices, configurations, and infrastructure related to the UiPath platform.
- Engage with clients to inspire loyalty and adoption of digital technologies.
- Conduct presentations and communicate effectively with large audiences.
- Collaborate with teams to troubleshoot IT and network issues.
- Travel to client sites as necessary, up to 25% of the time.
Key Skills:
- A minimum of 7+ years of professional experience in technical customer-facing roles.
- Hands-on experience with the UiPath platform and a deep technical understanding of automation stacks.
- Previous experience with UiPath or other intelligent automation products.
- Experience in technical support or consulting.
- Knowledge of Linux-based systems administration and Windows/Linux server infrastructure.
- Solid programming background, preferably in .NET, C#, C++, VB, Java, Python, or PowerShell.
- SaaS and Cloud technical background with hands-on experience in digital technologies.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills in English.
- Strong presentation skills.
- Computer Science degree or equivalent.
- Willingness to travel up to 25%.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Technical Account Manager
Location: Remote
Duration: Long term Contract W2
Skills required
- A minimum of 7+ years of professional experience in technical customer-facing roles
- Hands on keyboard experience with the UiPath platform, AI, etc. Or TAMs are expected to have deep technical understanding of our stack including development best practices, configurations in the platform, infrastructure advisory, etc.
- Previous experience with UiPath or other intelligent automation products is highly desired
- Prior experience in technical support or technical consulting is a plus
- Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
- SaaS and Cloud technical background with hands-on experience in digital technologies
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working with customers and partners
- Excellent verbal and written communication skills - English fluency is required
- Excellent presentation skills with the ability to present to a large audience
- Computer Science degree (or equivalent)
- Willingness to travel up to 25%