team lead

Summary: The Team Lead is responsible for overseeing the daily operations of a team of four service desk analysts under the guidance of a Service Delivery Manager. This role focuses on ensuring the team delivers exceptional customer service and desktop support by adhering to client policies and maintaining accurate knowledgebase entries. The position is remote and based in Manchester, Connecticut.

Key Responsibilities:

• Manage day-to-day operations of a team of service desk analysts.
• Ensure the team utilizes appropriate tools and processes for customer service.
• Maintain up-to-date client policies and procedures.
• Oversee accurate knowledgebase entries and reporting.
• Meet job standards and expectations.

Key Skills:

• Experience in service desk operations.
• Strong leadership and team management skills.
• Excellent customer service skills.
• Knowledge of client policies and procedures.
• Ability to maintain accurate documentation.

Salary (Rate): £16.67 hourly

City: Manchester

Country: United States

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT