Tableau Developer

We are seeking a highly experienced Senior Tableau Developer with strong expertise in Tableau dashboard development, SQL, data analytics, observability, performance monitoring, and alerting. The consultant will be responsible for designing and developing a unified monitoring dashboard that provides real-time or near-real-time visibility into agent performance, transaction activity, response times, failures, and latency.

The ideal candidate should have hands-on experience building enterprise Tableau dashboards from multiple data sources and translating operational monitoring requirements into actionable visualizations and KPIs.

Tableau Dashboard Development

• Design and develop a single consolidated Tableau dashboard providing centralized visibility across agents, conversations, and transactions.
• Build interactive dashboards, reports, KPIs, scorecards, and drill-down visualizations.
• Develop filters and views by agent, transaction, status, failure type, time period, and performance metrics.
• Optimize Tableau workbooks and dashboards for performance and scalability.
• Create dashboards suitable for both operational monitoring and management reporting.

Observability & Performance Monitoring

• Develop dashboards to monitor agent and transaction performance.
• Track average, minimum, and maximum response times for individual conversations and transactions.
• Monitor overall transaction and conversation volumes across all agents.
• Identify unresponsive agents and agents experiencing performance degradation or latency.
• Monitor successful, failed, pending, and timed-out transactions.
• Develop trend analysis for response time, latency, failures, and transaction volume.
• Identify recurring performance issues and abnormal behavior.

Monitoring & Alerting

• Implement proactive monitoring and alerting based on predefined business and technical thresholds.
• Configure alerts when transaction or failure rates exceed defined limits.
• Support notifications for continuous, recurring, or abnormal failures.
• Monitor latency spikes and response-time degradation.
• Develop visual indicators for critical, warning, and healthy agent/transaction states.
• Support near-real-time monitoring to enable rapid identification of production issues.

Data & SQL

• Develop complex SQL queries to extract and transform monitoring and transaction data.
• Work with relational databases, data warehouses, APIs, and other enterprise data sources.
• Perform data validation, reconciliation, and quality checks.
• Build efficient datasets and data models to support Tableau dashboards.
• Optimize queries and data extracts for high-volume transaction environments.
• Integrate data from multiple sources into a unified reporting layer.

Analytics & Reporting

• Develop historical trends for agent performance, latency, failures, and transaction volumes.
• Provide drill-down from enterprise-level KPIs to individual agents and transactions.
• Identify high-performing and underperforming agents.
• Create operational dashboards for support and engineering teams.
• Provide actionable insights to help identify root causes of performance issues.