Summary: The Systems Engineer role involves managing and maintaining IT infrastructure, including systems, networking, and security, while utilizing various tools such as CrowdStrike and Google Workspace. The position requires independent project work to enhance functionality and resolve issues within the IT environment. Collaboration with the IT Help Desk is essential to ensure high-quality customer service and efficient incident resolution. The role demands a proactive approach to monitoring and reporting on network performance and system incidents.

Key Responsibilities:

• Work as needed on IT projects
• Ensure customer needs are met in a courteous and professional manner
• Create departmental and team procedures, installation documentation, and work instructions as needed
• Perform monthly patching of Windows servers and laptops
• Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution
• Plan and execute installation, configuration, maintenance, and troubleshooting of networks, software, phones, and other equipment as needed
• Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems
• Assist in managing the user environment, actively monitoring corporate servers and applications
• Monitor and report on daily system backups
• Respond to server and network alerts as needed
• Work as needed on IT projects and enhancements
• Communicate status (both verbally and written) to management, other technical staff, and end users
• Maintain infrastructure software/firmware levels and troubleshoot and fix problems
• Provide technical support to other business units via telephone or local visits on as-needed basis
• Prepare and update technical documentation
• Maintain awareness of computer industry and keep abreast of technology to be able to recommend new solutions

Key Skills:

• Minimum of 5 years of recent enterprise IT support experience, including network, server, workstation and application support
• Two (2) years maintaining/building servers running Windows, including versions 2012, 2016, and 2019
• Experience managing Microsoft Active Directory and Microsoft InTune and integrating with other systems
• Experience with Amazon Web Services
• Experience in managing and maintaining Google Workspace
• Strong knowledge of network solutions and troubleshooting (Juniper, Fortinet)
• Experience with remote access technologies (i.e., FortiClient VPN)
• Experience with VMware ESX configuration and administration
• Experience with enterprise-class WiFi networking desirable (Juniper MIST)
• Broad experience with Windows desktop software and operating systems
• Demonstrated proficiency in PC architecture, operating systems, software and other specialized equipment such as scanners, printers, telephones, videoconferencing, mobile devices, etc.
• Experience with administering backup and system monitoring applications (Veeam, PRTG)
• Experience deploying and managing enterprise-class workstation disk encryption, anti-virus and anti-malware solutions (CrowdStrike)
• General support experience with Macs highly desirable
• Excellent written and verbal communications skills
• Familiarity with Linux-based applications and operating system support
• Good organizational skills; able to establish priorities, manage multiple assignments, and work independently
• At least one relevant technical certification (Comptia, Microsoft, Juniper, Google, etc.)
• Ability to recognize priority issues and escalate accordingly
• Experience using a help desk trouble ticketing system for capturing and updating system/infrastructure issues (Remedy, Magic, ServiceNow, JIRA, SolarWinds, etc.)
• Ability to develop, document, and conduct training for operational procedures and guidelines
• Self-motivated; able to work with limited supervision
• Willing to be in a 24x7 on-call rotation

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT