Summary: The System Support Analyst role at a prominent London university focuses on providing application support for Unit4 Agresso and HR iTrent systems. The position involves managing system elements, optimizing workflows, and ensuring data integrity while offering user support and training. This fully remote role allows for optional on-site work in London, catering to various preferences. The analyst will play a crucial role in enhancing the university's business processes through effective system management and support.

Key Responsibilities:

• Support core systems' design, development and maintenance, ensuring they meet organisational standards and user requirements.
• Assist in developing and managing integration solutions for seamless data flow between systems.
• Help coordinate system upgrades and enhancements, working closely with vendors and service providers.
• Support the review and optimisation of workflows and processes to improve efficiency and compliance.
• Implement solutions and best practices to enhance business processes.
• Provide support for end-users to ensure service levels and operational efficiency.
• Assist in developing and delivering training programs for staff, including user guides and orientation sessions.
• Support initiatives to ensure data integrity and security across all systems, adhering to regulatory standards such as GDPR.
• Assist in developing and maintaining system reporting and dashboards for operational decision-making.
• Act as a primary contact for Finance and HR Systems issues, providing multi-level system support.
• Assist in communicating and resolving system incidents and problems in collaboration with Finance and HR Systems suppliers.
• Train end-users on Finance and HR Systems self-service features and create user-friendly guides for general processes.
• Develop basic reports using SQL and browser tools for self-service access by budget holders and HR managers.
• Contribute towards the Analytics Data strategy to enable dashboard manipulations and trend analysis.
• Provide technical support to users handling Finance, Payroll and HR data and processes.
• Assist in implementing and upgrading Finance and HR systems, ensuring minimal disruption to business operations.
• Monitor system performance and suggest basic improvements to enhance efficiency and effectiveness.

Key Skills:

• Experience with application support for Unit4 Agresso and HR iTrent.
• Strong understanding of system design, development, and maintenance.
• Ability to manage integration solutions and coordinate system upgrades.
• Proficient in workflow optimisation and process improvement.
• Excellent user support and training capabilities.
• Knowledge of data integrity and security standards, including GDPR compliance.
• Experience in developing reports and dashboards for decision-making.
• Technical skills in SQL and browser tools for reporting.
• Strong communication and collaboration skills with stakeholders.
• Ability to monitor system performance and suggest improvements.

Salary (Rate): 370

City: London

Country: UK

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT