System/Data Analyst (Planisware)

DUTIES AND RESPONSIBILITES

• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).

Key Activities / Responsibilities

• Serve as the subject matter expert SME for Planisware system - administrator for GTS, owning platform configuration, user access management, system governance, and ongoing enhancements in partnership with IT and global stakeholders
• Design, deploy, and continuously improve GTS systems and data platforms, including SharePoint sites, project tracking tools, and enterprise reporting infrastructure
• Develop, maintain and optimize KPI dashboards Power BI, etc., scorecards, and performance reports to support GTS leadership in monitoring operational health and driving accountability
• Collect, compile, and analyze data from multiple sources; translate findings into actionable insights and recommendations backed by fact-based analysis
• Build and manage systems that power GTS annual planning cycles, milestone tracking, and portfolio-level reporting for upper management
• Analyze business requirements and translate them into technical or functional specifications; identify opportunities to automate and simplify processes throughout the GTS operating model
• Establish and maintain a robust, efficient data archiving and records management system to ensure data integrity and compliance with internal SOPs and regulatory standards
• Leverage Microsoft Power BI, Copilot and AI tools to build self-service reporting solutions and data-driven insights that enhance team efficiency and support strategic executive decision-making
• Partner with cross-functional stakeholders across GTS, R D, Supply Chain, Regulatory Affairs, Quality, and Finance to ensure systems are aligned with business needs and well-adopted
• Communicate data findings and system updates clearly to stakeholders at all levels; influence decisions through compelling, evidence-based storytelling
• Drive continuous improvement initiatives within GTS systems and data processes by identifying gaps, bottlenecks, inefficiencies, and opportunities for enhancement
• Collaborate with IT to troubleshoot system issues, oversee routine updates and ensure seamless data integration across multi-site platforms.
• Author and maintain system documentation i.e. work instructions, training materials for the GTS team.
• Perform other duties and responsibilities as assigned in support of the GTS teams evolving priorities

• Bachelor s degree required; concentration in Information Systems, Data Analytics, Computer Science, Life Sciences, Engineering, or a related field preferred 5 - 8 years of experience in a systems, data, or business analyst role; experience in the pharmaceutical, biotech, or regulated industry including Pharma or Lens Care is a strong advantage
• Proficiency in Microsoft SharePoint site design and administration, Power BI, Microsoft Copilot, and the broader Microsoft Office Suite Advanced Microsoft Excel skills; SQL working knowledge preferred Proven experience developing, maintaining and optimizing dashboards in Power BI
• Hands-on Planisware experience (or other PPM enterprise system) as a system administrator or power user required; prior experience configuring and maintaining the platform in a pharmaceutical or regulated environment strongly preferred
• Excellent analytical skills with strong attention to detail; high precision in data verification; proven ability to interpret data, identify patterns, and make evidence-based recommendations
• Strong project management skills; ability to manage multiple shifting priorities from planning through delivery with demonstrated success in problem-solving
• Strong verbal and written communication and relationship-building skills; demonstrated ability to partner with cross-functional stakeholders and influence at multiple levels of the organization.
• Ability to explain technical concepts to non-technical stakeholders across global time zones. Lean or process improvement mindset; ability to navigate ambiguity and drive clarity in a dynamic, global environment
• Project Management certification (PMP or equivalent) is an asset; experience working in GxP-regulated environments or with 21 CFR Part 11 compliance requirements is a strong differentiator.