Support Services Program Manager @ Baton Rouge, LA - REMOTE
Posted 1 week ago by 1753425064
Negotiable
Outside
Remote
USA
Summary: The Support Services Program Manager role involves providing comprehensive project management support for IT projects, particularly in the context of state and government clients. The position requires extensive experience in managing enterprise content management and capture solutions, along with the ability to document and analyze project risks and deliverables. The role is remote and is structured as a 12-month contract. Candidates with a strong background in state government projects are preferred.
Key Responsibilities:
- Provide day-to-day project management support.
- Creation of project documentation: status reports, project schedules and plans, meeting minutes, track risks and issues, other documentation as needed.
- Activity and resource planning.
- Analyze project risks & issues and identify ways to mitigate them.
- Process monitoring.
- Monitor project deliverables.
- Conduct cost/benefit analysis.
- Document specifications and requirements tracking.
- Provide day-to-day support for on-going processes.
- Provide on-going evaluation and improvements for processes; work in needed areas to provide support services for agency's workload demands.
Key Skills:
- 10+ years managing IT projects.
- 10+ years experience working with enterprise content management and enterprise capture solutions.
- Familiarity with DPS policies, processes and workflows.
- Experience managing projects for, or on behalf of, the State of Louisiana.
- Prior experience with large-scale electronic document management systems and workflows.
- 2+ years experience administering and managing large projects.
- Experience with rate setting, cost allocation and invoicing.
- Experience determining and establishing line of service costs.
- Experience managing task orders.
- General understanding and experience with electronic document management systems and workflows.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Support Services Program Manager
Baton Rouge Louisiana - REMOTE
12 Months Contract
We are currently hiring candidates who are authorized to work on our W2.
Candidate with previous state/govt client experience is preferred.
The scope of the proposed services will include the following:
- Provide day-to-day project management support.
- Creation of project documentation: status reports, project schedules and plans, meeting minutes, track risks and issues, other documentation as needed.
- Activity and resource planning.
- Analyze project risks & issues and identify ways to mitigate them.
- Process monitoring.
- Monitor project deliverables.
- Conduct cost/benefit analysis.
- Document specifications and requirements tracking.
- Provide day-to-day support for on-going processes.
- Provide on-going evaluation and improvements for processes; work in needed areas to provide support services for agency s workload demands.
Expertise and/or relevant experience in the following areas are mandatory:
- 10+ years managing IT projects.
- 10+ years experience working with enterprise content management and enterprise capture
- solutions.
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Familiarity with DPS policies, processes and workflows.
- Experience managing projects for, or on behalf of, the State of Louisiana.
- Applicant should have prior experience with large-scale electronic document management
- systems and workflows.
- 2+ years experience administering and managing large projects.
- Experience with rate setting, cost allocation and invoicing.
- Experience determining and establishing line of service costs.
- Experience managing task orders.
- General understanding and experience with electronic document management systems and
- workflows.