Support Engineer II

JOB DESCRIPTION:

Notes:

• CST or EST zone candidates preferred & this is 3^rd shift from Midnight 8 AM.
• Minimum 3 years of exp needed.
• Weekends required for this position (June, July & September).
• 3rd Shift, Tue - Sat, after 6 months, weekend rotation, working every third weekend.
• This can be converted to FTE.
• 24/7 shop, scheduling, releasing, verifying of job productions of Mainframe.
• Sterling or Idiom knowledge is plus.
• Must come from Production control role.
• Operating system: Linux/Unix or Windows.
• ServiceNow is must or they Remedy.
• JCL exp is required.
• TWS or any other scheduling exp is good to have.
• FTP knowledge.
• Great comm skills required.
• Video call, shift lead, Lily will be on call followed by 2nd round.

Experience: 3 - 20 years

Hiring Manager is looking for a Virtual candidate.

THIS IS A 3RD SHIFT POSITION, MONDAY-FRIDAY: NIGHTS (MIDNIGHT - 8AM), ROTATING WEEKENDS AND HOLIDAYS

GENERAL FUNCTION:
Responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. Provide troubleshooting support and problem remediation, including escalation to ensure Service Level Agreements (SLAs) are maintained. Assist with the deployment of new software to various test and production platforms. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drivea positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:
* Monitor, support and troubleshoot production schedules / workflow for operating issuesinvolving failures, degradation and late dependency / successor event correlation using variousmonitoring tools.
* Triage basic problems, taking corrective action to ensure availability and minimize downtime.
* Ensure the timely process through which production schedules are completed and problems arecontrolled.
* Follow standard operating procedures, while continuously looking to recommend / establish newprocedures or workflow to increase customer service and operational efficiency.
* Develop a comprehensive understanding of respective production schedules, job flows andservice level deadlines.
* Resolves moderately complex problem issues and/or processing delays.
* Completes checklists / turnover logs for audit compliance.
* Assist with troubleshooting Remote File / Data Transmission delivery issues.
* Analyze and evaluate reoccurring problems and make improvement recommendations to seniortechnicians or management.
* Assist in maintaining technical documentation and standard operating procedures.
* Provides daily support to users and programming groups.
* Works to increase industry knowledge through daily work responsibilities and availableresources.
* Completes work assignments in conjunction with senior staff members and other teammembers as needed.
* Other duties as required.

SUPERVISORY RESPONSIBILITIES:None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* Undergraduate degree in related field or equivalent 1-3 years of work experience.
* Good communication and interpersonal skills.
* Knowledge of Tape Storage Management (TSM) or other backup software products.
* Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
* Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBMmainframe, JES2, and monitoring tools.
* Dependable, flexibility to work weekends and holidays in 24 x 7 working environment.