Support Engineer – Azure and Entra ID
Posted 1 week ago by Experis UK
Negotiable
Inside
Remote
England, United Kingdom
Summary: The role of Support Engineer – Azure and Entra ID involves providing technical support for Microsoft Cloud, specifically focusing on Entra ID and Azure Active Directory. The position requires resolving complex technical issues while ensuring exceptional customer experiences and contributing to product improvements. The engineer will work closely with enterprise customers and collaborate with engineering and product teams. This is a remote position based in the UK for an 18-month PAYE contract.
Key Responsibilities:
- Own and resolve complex technical issues across Azure and Entra ID platforms.
- Deliver outstanding customer support via phone, email, or web.
- Troubleshoot and collaborate with Engineering and Product teams.
- Contribute to internal knowledge sharing and create self-help resources.
- Drive product and process improvements through customer feedback and engagement.
Key Skills:
- Azure Fundamentals (Cloud Concepts, Networking, Compute).
- Azure Resource Management & RBAC.
- Microsoft Entra ID Administration (Users, Groups, Apps).
- Hybrid Identity (Managed vs Federated).
- Windows AD, GPOs, DNS, DHCP.
- Microsoft 365 Identity & Access.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Support Engineer – Azure and Entra ID
We are on the lookout for a Technical Support Engineer within Microsoft Cloud, Entra ID and AAD. If you thrive in fast-paced environments, solving complex problems while delivering exceptional customer experiences this is a great opportunity for you. We’re hiring Support Engineers (SE) to join a world-class team supporting enterprise customers across cloud and identity solutions. You’ll be the frontline technical expert—resolving issues, shaping the customer journey, and contributing to product improvements at scale.
Requirements:
- Own and resolve complex technical issues across Azure and Entra ID platforms.
- Deliver outstanding customer support via phone, email, or web.
- Troubleshoot and collaborate with Engineering and Product teams.
- Contribute to internal knowledge sharing and create self-help resources.
- Drive product and process improvements through customer feedback and engagement.
Technical Experience:
- Azure Fundamentals (Cloud Concepts, Networking, Compute)
- Azure Resource Management & RBAC
- Microsoft Entra ID Administration (Users, Groups, Apps)
- Hybrid Identity (Managed vs Federated)
- Windows AD, GPOs, DNS, DHCP
- Microsoft 365 Identity & Access
Contract Details:
- PAYE Contract
- 18-Months Contract
- Remote – UK
Please apply for immediate consideration.