State of IOWA Technical Writer Remote
Posted 1 week ago by 1753438733
Negotiable
Outside
Remote
USA
Summary: The Technical Writer role supports the State of Iowa's Office of the Chief Information Officer (OCIO) within the Security Operations Center (SOC). This position focuses on providing technical writing support, standardizing documentation, and assisting with business analysis and project coordination. The candidate will develop key artifacts for incident responders and support the definition of service level agreements and other formal documentation. Strong organizational and writing skills, along with experience in a SOC environment, are essential for success in this role.
Key Responsibilities:
- Provide technical writing support and standardization of documentation for the SOC.
- Develop and consolidate Computer Security Incident Response Plan (CSIRP), SOC Incident Playbooks, and standardize Incident Reports.
- Assist in defining and measuring SOC Service Level Agreements (SLA), Memorandum of Understanding (MOU), and other formal documentation.
- Integrate Key Performance Indicators (KPI) and develop status reporting for stakeholders.
- Conduct business analysis, process analysis, and project coordination services.
- Develop business cases and business impact statements, integrating security prioritization metrics.
- Track information security function tasks, develop resource estimates, and coordinate with service suppliers.
- Analyze business processes and requirements, documenting and creating functional specifications.
Key Skills:
- Previous experience as a technical writer in a Security Operations Center (SOC).
- Excellent organizational skills with a focus on accuracy and detail.
- Proven ability to translate technical information for diverse audiences.
- Strong writing and composition skills, including grammar and punctuation.
- Knowledge of project management and incident escalation preferred.
- Ability to work effectively with customers while maintaining confidentiality and integrity.
- Strong problem-solving skills in complex situations.
- High integrity and ability to work independently and as part of a team.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Only submit candidates who have worked as a Technical Writer in a Security Operations Center (SOC).
The Business Consultant supports the State of Iowa s Office of the Chief Information Officer (OCIO), Security Operations Center (SOC). The purpose of this position is to provide technical writing support, standardization of documentation, and business support across the Security Operations Center (SOC). The Business Consultant will initially focus on the development, consolidation, and standardization of the following artifacts for incident responders:
Computer Security Incident Response Plan (CSIRP)
SOC Incident Playbooks
Standardization of Incident Reports
RACI (Responsible, Accountable, Consulted, and Informed) grids per playbook
Website guidance for workforce members reporting security incidents to the SOC
The Business consultant will assist in the definition and measurement of SOC Service Level Agreements (SLA), Memorandum of Understanding (MOU), Memorandum of Agreement (MOA), and other formal documentation to support the SOC. Integrate Key Performance Indicators (KPI) and develop status reporting for stakeholder consumption.
Provide business analysis, process analysis, and project coordination services. Develop business cases, business impact statements, and integrate security prioritization metrics to drive business decisions.
Provide information security function task tracking, develop resource estimates, and provide priority schedules. Coordinate with service suppliers to ensure deliverables are clearly defined, priorities are identified, tracked, and reported to meet the functional needs.
Analyze business processes, procedures, and organization structure to identify problems and determine solutions. Elicit requirements from stakeholders, analyze the requirements, document, and create functional specifications as required.
Candidate Requirements:
Previous experience working as a technical writer for a SOC (Security Operations Center).
Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meet deadlines; effectively prioritize tasks to meet expectations.
Proven ability to work with diverse audiences and translate technical information into non-technical information.
Excellent writing and composition skills including grammar; punctuation and spelling; ability to organize; express and communicate ideas clearly in writing.
Knowledge of project management, conflict resolution, and incident escalation preferred.
Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability.
Ability to resolve issues in a variety of complex situations requires complex judgments and solutions based on sophisticated analytical thought.
Must be an individual of high integrity and be a model of unwavering integrity to others.
Ability to work independently, as part of a team of peers, and to support and contribute to a multidisciplinary team environment.