Staircasing & Resales Manager
Posted 3 days ago by Legal & General
Negotiable
Undetermined
Remote
England, United Kingdom
Summary: The Staircasing & Resales Manager role at Legal & General involves coordinating shared ownership resales and staircasing transactions within the Affordable Homes portfolio. The position requires managing leasehold enquiries and ensuring compliance with relevant guidelines while maintaining accurate records in Salesforce CRM. This is a remote contract position lasting 2 to 3 months, focusing on delivering exceptional customer service and process improvements. The ideal candidate will have experience in shared ownership transactions and strong communication skills.
Key Responsibilities:
- Coordinate shared ownership resales, staircasing transactions, and complex cases across the L&GAH Portfolio.
- Serve as primary contact for leasehold enquiries from customers and managing agents.
- Ensure compliance with Homes England/GLA guidance, Capital Funding Guide, and Health & Safety policies.
- Maintain accurate records and data integrity in Salesforce CRM, providing regular updates to the Head of Leasehold.
- Prepare and issue memorandums of sale, lease consents, and other documentation.
- Liaise with solicitors, valuers, internal stakeholders, and managing agents to progress transactions efficiently.
Key Skills:
- At least 2 years' experience in shared ownership resales, staircasing, or similar transactions.
- Knowledge of shared ownership, preferably from an estate agency, conveyancing, or housing association background.
- Understanding of resale restrictions and compliance requirements under Homes England/GLA guidance.
- Excellent empathy, telephone manner, and written communication skills with a customer-service focus.
- Ability to manage high-volume transactions independently in a remote role.
- Meticulous attention to detail for compliance and data accuracy.
- Comfortable engaging directly with customers via phone and email.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Staircasing & Resales Manager
Contract: 2 to 3 months
Work Setup: Remote
Who We Are
Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions. Creating communities to live, grow and flourish, that's Legal & General Affordable Homes (L&GAH). We're also committed to removing the stress and anxiety associated with moving home, and we want to deliver true customer satisfaction. Our message is a simple one and is supported by guarantees from a leading UK brand, synonymous with honesty and trust.
What You'll Do
- Coordinate shared ownership resales, staircasing transactions, and complex cases (e.g., hardship, buy-backs, lease variations) across the Legal & General Affordable Homes (L&GAH) Portfolio.
- Serve as primary contact for leasehold enquiries from customers and managing agents, promoting L&GAH customer values and consistent service delivery.
- Ensure full compliance with Homes England/GLA guidance, Capital Funding Guide, L&G Equality and Diversity, and Health & Safety policies.
- Maintain accurate records, transaction logs, and data integrity in Salesforce CRM, with timely updates and regular reporting to the Head of Leasehold on progress, risks, and blockers.
- Prepare and issue memorandums of sale, lease consents, and other documentation as required.
- Liaise with solicitors, valuers, internal stakeholders, and managing agents to progress transactions efficiently and identify process improvements.
What You Bring
- At least 2 years' experience/ knowledge of shared ownership resales, staircasing, transfers of equity, or similar transactions
- Knowledge of shared ownership, perhaps gained within an estate agency, conveyancing or housing association background
- Understanding of the importance of resale restrictions, parameters, and compliance requirements under Homes England/GLA guidance and Capital Funding Guide
- Excellent empathy, telephone manner, and written email communication skills, with a customer-service focus for handling challenging conversations (e.g., affordability issues, service dissatisfaction)
- Ability to hit the ground running in a fully remote, auditable role, managing high-volume transactions independently with minimal supervision
- Meticulous attention to detail to ensure full compliance, data accuracy, and process integrity in fast-paced environments
- Comfortable engaging directly with customers via phone and email
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.