SRE Manager( NOT CLOUD /DevOps)
Posted 5 days ago by 1764670719
Negotiable
Outside
Remote
USA
Summary: The SRE Manager role focuses on overseeing application support within the retail domain, emphasizing SRE principles and practices. The position requires hands-on experience with observability tools and leading a Level 2/Level 3 support team. The manager will be responsible for defining SRE roadmaps, managing customer interactions, and ensuring service level agreements are met. Strong communication skills and the ability to collaborate with various teams are essential for success in this role.
Key Responsibilities:
- Manage application support for retail domain applications, ensuring adherence to SRE principles.
- Lead Level 2/Level 3 application support teams providing 24x7 coverage.
- Gather and communicate SRE requirements from customers and define SRE roadmaps.
- Monitor application health, set service levels, and manage incident response processes.
- Generate reports and dashboards using observability tools like NewRelic, DataDog, or similar.
- Collaborate with development and cross-functional teams to enhance service delivery.
- Lead P1 incident calls and communicate effectively with customers and stakeholders.
- Build processes and frameworks following ITSM principles and manage ITSM platforms.
- Maintain detailed documentation and manage overall SRE delivery with a customer-focused mindset.
Key Skills:
- Experience as an SRE manager in the retail domain.
- Knowledge of SRE principles, ITIL framework, and observability tools.
- Experience leading application support teams and managing incident responses.
- Strong communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Familiarity with eCommerce platforms like SFCC or Shopify.
- Experience with ITSM platforms such as JIRA, ServiceNow, or BMC Remedy.
- Ability to create and maintain detailed documentation.
- Motivated, goal-driven, and innovative mindset.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: SRE Manager
Location: Baltimore, MD - Remote OK
Job Responsibilities
Mandatory to have working experience as SRE manager especially in Retail domain application support ( NOT CLOUD /DevOps)
Must have working knowledge on SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI
Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any observability tools Prefer DataDog or other tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic). This engagement is a customer using NewRelic, PagerDuty hence it is good to have this expertise
Mandatory to have work experience in leading Level 2/Level 3 application support team based out of IND who provide 24x7 coverage.
Should know how to gather & communicate SRE requirement from customers and define SRE roadmap.
Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.
Must have good knowledge on eCommerce platforms SFCC (Prefer ) or shopify , OMS or any other e-com solutions/platforms.
Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA, PIR etc.
Should have knowledge on building process , framework by following ITSM principles, SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Must know how to work with the Dev team, cross functional teams.
Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms, present to customers and L7 leaders.
Manage overall SRE delivery, customer focus mindset , closely work with customer leaderships.
Preferred:
Be a litmus7 face at customer site collaborating with Litmus7 leadership.
Ability to clearly communicate and understand a technical idea/concept.
Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.
Excellent written and verbal communications skills.
Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.
Capability to work with people in different time zones.
Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.
Create and maintain detailed documentation.
A CAN DO ATTITUDE