Role Overview
The client team needs experienced consultants who can contribute from day one with minimal guidance. Feedback on earlier candidates was that they needed significant direction on story development, requirements interpretation and what needed to be built. Candidates for this engagement must understand requirements quickly, write their own stories, work independently, and deliver with limited ramp-up time.
The Senior Technical Consultant provides technical consulting services, contributes to the design and delivery of technical solution components, and reviews team work products to confirm they are accurate, consistent and meet client requirements. The role also serves as a technical resource or lead for other technologists.
Project scope and required skills
Candidates must have hands-on Legal Service Delivery implementation experience in each of the following areas:
- Legal Core set-up with the standard Legal Counsel Center
- Legal Request Management, including inbound email Request creation
- Configuring email templates
- Configuring up to 16 unique legal matters
- Gemini AI skills
What You Will Own
Requirements and stories. Interpret business requirements, write and refine your own user stories, and decide what needs to be built, without waiting for detailed direction.
Solution design and build. Support technical design for application software, data and packaged solutions. Design and develop reusable technical components, and take part in the selection, acquisition, configuration and troubleshooting of packaged solutions and technical infrastructure components.
Scripting and integrations. Write advanced scripts for business rules, UI policies, client scripts, ACLs and workflow activities. Support third-party software integrations with ServiceNow.
Development stack and portal. Develop ServiceNow solutions using JavaScript, Windows Shell, web services, MySQL, XML, HTML and CSS. Build customized portal pages in ServiceNow using Bootstrap and AngularJS.
Enhancements and changes. Handle general updates, configuration changes and requested enhancements to ServiceNow applications.
Implementation and ongoing support. Perform technical implementation of ServiceNow modules, starting with Legal Service Delivery. Support onboarding of new customers, as well as maintenance and operational efforts for customers in production.
Automation and workflow. Work with functional and admin teams to deliver automated workflow solutions.
Gap analysis. Highlight current state, future state, client needs, best practices and competition.
Quality assurance. Review team work products for accuracy, consistency and fit to client requirements.
Advising and communication. Advise functional and admin teams on ServiceNow best practices. Communicate with technical and non-technical staff, and present in formal settings to medium-sized groups, including internal and external project teams and business unit events. Prepare written communications for varied audiences and information needs.
Customer service and collaboration. Work in a professional, customer-service environment supporting the ServiceNow platform. Take responsibility for meeting customer needs, coordinating work with technical teams and customers.
Team leadership and mentoring. Lead a team of 3-5 resources in your area of expertise through a project phase, mentoring junior team members. Build credibility and problem-solving partnerships with clients and colleagues at all levels.
Business development support. Assist sales staff in identifying leads and take part in reviewing proposals submitted to customers.
Required Experience
Active ServiceNow Certified System Administrator (CSA) certification
ServiceNow Legal Service Delivery (LSD) Accreditation
Hands-on LSD implementation experience across Legal Core set-up, Legal Request Management, email templates, legal matter configuration and Gemini AI skills
Proven ability to work independently from day one: interpreting requirements, developing stories and determining what to build with minimal guidance
5+ years of ServiceNow implementation experience and 5+ completed full implementations
Ability to configure and demonstrate solutions in the ServiceNow platform
Experience designing, implementing and integrating customer-facing enterprise software solutions
Working knowledge of integration technologies: SSO, SAML, SSL, web services, LDAP, JDBC, ODBC, REST, SCP and FTPS
ServiceNow scripting experience in JavaScript or Jelly, including business rules, client scripts and UI actions
Excellent written and verbal communication, with the ability to explain technical solutions clearly to technical and non-technical audiences
Integrity, professionalism and presence to work effectively at all levels of an organization
A positive demeanor, a sense of purpose and the ability to have fun
Ability to stay productive in a fast-paced team environment while managing multiple competing priorities
Availability for full-time work (40 hours per week) starting 11/1/26
Preferred
- A bachelor's degree in business, computer science or a related field. Equivalent practical experience is weighted the same
- ServiceNow Certified Implementation Specialist
- ServiceNow Certified Application Developer
- ITIL v3 certification, or ITIL v2 or v3 Foundations
- Experience building portal pages with Bootstrap and AngularJS
- Experience leading or mentoring small teams of consultants
Engagement Context
This is a delivery-led engagement, and the client expects each consultant to carry their own work. Success is measured by how quickly each consultant becomes productive and how little direction they need. Work is most likely remote, and travel is optional.
Submission requirements
Please submit only candidates who hold both required certifications, can start on 11/1/26, and have shown they can work with limited direction. Each submission should include:
- Current resume highlighting ServiceNow Legal Service Delivery project experience
- Proof of CSA certification and LSD Accreditation
- Confirmation of availability for 40 hours per week starting 11/1/26
- Specific examples of Legal Core set-up, Legal Request Management, email templates, legal matter configuration and Gemini AI skills
- A short example of a project where the candidate wrote their own stories and interpreted requirements independently
- Candidate's rate expectation