Sr System Engineer(Deployement& Cust Support)

Role Overview

We are looking for a customer-facing Systems Engineer to handle the deployment, configuration, troubleshooting, and ongoing support of an enterprise Virtual Assistant and Gateway platform across cloud, on-premises, and hybrid environments.

Key Responsibilities

• Lead end-to-end software platform and Gateway deployments, from planning through go-live and handover.
• Configure and troubleshoot DNS, proxies, firewalls, VPNs, and enterprise connectivity.
• Manage upgrades, patches, maintenance, and production deployments.
• Troubleshoot Windows/Linux servers, networks, applications, performance, and integrations.
• Perform root-cause analysis (RCA) and implement preventive solutions.
• Manage technical escalations, incidents, SLAs, and on-call support.
• Work directly with customer IT and business teams during deployment and support.
• Maintain technical documentation, runbooks, architecture diagrams, and deployment records.

Required Skills

• 5–7 years of experience in Systems Engineering, Infrastructure Engineering, or customer-facing deployment.
• Strong experience with Windows Server and Linux.
• Networking: TCP/IP, DNS, Proxies, Firewalls, VPNs.
• Cloud: AWS, Azure, or Google Cloud Platform.
• Docker/Kubernetes and virtualization technologies such as VMware/Hyper-V.
• Scripting: PowerShell, Bash, or Python.
• REST APIs, LDAP/Active Directory, databases, and enterprise authentication.
• Monitoring tools such as Elastic, Prometheus, Grafana, Datadog, New Relic, or Dynatrace.
• ITSM tools such as ServiceNow or Jira Service Management.
• Strong troubleshooting, communication, and customer-facing skills.

Nice to Have

• Experience with UiPath, Blue Prism, Automation Anywhere, or similar automation platforms.
• ITIL or cloud certifications.
• Database administration experience.
• Customer Success Engineering or Technical Account Management experience.
• Experience supporting 24/7 environments and on-call operations.