Sr ServiceNow Lead Developer / Administrator

Job Description

The ServiceNow lead developer/administrator will lead end to end ServiceNow implementation at DFPS. The technical lead/developer will also act as ServiceNow Administrator.

• As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
• ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification
• Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines
• Leverage knowledge and experience to deliver end-to-end automated solutions which includes:

• User Provisioning process that integrates with internal and external systems
• Technical implementation of IT Infrastructure Library (ITIL) processes
• Workflow customization
• Ticketing
• Process automation
• Report development
• Dashboard creation
• System configurations

• Experience designing enterprise-scale ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
• Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph Connector architecture.
• Lead executive and stakeholder discussions regarding architecture decisions, risks, scalability, and modernization opportunities.
• Implement DevSecOps, CI/CD, ATF (Automated Test Framework), Source Control, and release governance practices.
• Define enterprise CMDB and CSDM strategy and ensure data quality across supported environments.
• Provide technical leadership for cloud, identity management, security, and enterprise integrations.
• Lead Developer in 5 or more end to end ServiceNow implementation projects
• Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
• Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
• Participate in process flow analysis and process redesign sessions
• Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
• Knowledge of scripting language, including JavaScript
• Experience working with remote teams
• Share best practices and be consultative throughout the technical design and implementation of the project
• Experience establishing ServiceNow governance frameworks, architecture standards, and platform operating models.
• Expert-level JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, and scoped application development.
• Experience implementing ATF, CI/CD pipelines, source control integration, automated deployments, and DevOps processes.
• Enterprise integration architecture experience using REST, SOAP, APIs, Azure Integration Services, and event-driven integrations.
• Experience with Azure, Entra ID (Azure AD), Identity Governance, MFA, SSO, RBAC, and enterprise security integrations.
• Knowledge of platform performance tuning, instance health, scalability, and upgrade management.

SKILLS MATRIX

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• Actual Years Experience
• Years Experience Needed
• Required/Preferred
• Skills/Experience

• 8
• Required
• Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent
• 5
• Required
• Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
• 5
• Required
• Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc.
• 5
• Required
• Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies
• 4
• Required
• Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff
• 8
• Preferred
• Industry and project experience with ServiceNow
• 5
• Preferred
• ServiceNow System Administrator and/or and Implementation Specialist certification
• 5
• Preferred
• Technical Documentation including Technical Design, Implementation, and Configuration Plans
• 5
• Preferred
• Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
• 3
• Preferred
• Technical knowledge is highly desirable in programming e.g. Java, Java script, SQL, etc.

THANKS & REGARDS: DIA SOFTWARE SOLUTIONS LLC.