Job Summary
We are seeking an experienced ServiceNow ITOM Consultant with strong consulting and advisory experience in ServiceNow IT Operations Management (ITOM). The ideal candidate should have hands-on knowledge of CMDB, Discovery, Service Mapping, Event Management, and ITOM architecture, with the ability to support enterprise IT operations and service visibility initiatives.
Key Responsibilities
- Design, implement, configure, and enhance ServiceNow ITOM solutions aligned with business and IT operational requirements.
- Configure and maintain CMDB data models, relationships, and data-quality processes.
- Implement and troubleshoot ServiceNow Discovery to identify infrastructure and application components.
- Develop and maintain Service Mapping to establish application dependencies and service relationships.
- Configure Event Management capabilities for event processing, alert correlation, and operational visibility.
- Provide ITOM architecture guidance and consulting to stakeholders and technical teams.
- Collaborate with infrastructure, application, and operations teams to identify requirements and resolve integration issues.
- Support solution documentation, testing, troubleshooting, and continuous improvement of ITOM implementations.
Required Skills
- 7–10 years of relevant experience in ServiceNow consulting and implementation.
- Strong expertise in ServiceNow ITOM architecture.
- Hands-on knowledge of CMDB, Discovery, Service Mapping, and Event Management.
- Strong consulting, advisory, stakeholder-management, and troubleshooting skills.
- ServiceNow CSA and CAD certifications are mandatory.
- ship or is mandatory.
Rate:
Not specified
Location:
United States
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior