Sr. ServiceNOW developer with CSM experience - Customer Service Management + ITSM

Summary: The role is for a Senior ServiceNow Developer with extensive experience in Customer Service Management (CSM) and IT Service Management (ITSM). The position is remote and requires a strong background in ServiceNow development, including integration and customization. The contract duration is expected to be between 10 to 12 months.

Key Responsibilities:

• Develop and customize ServiceNow applications, particularly in CSM and ITSM.
• Integrate ServiceNow with other applications using REST, SOAP, and other methods.
• Configure automated processes such as workflows, business rules, and scheduled jobs.
• Utilize Performance Analytics for reporting and analysis.
• Develop portals using Angular, HTML, and CSS.

Key Skills:

• 9-10 years of hands-on experience as a ServiceNow developer.
• Strong JavaScript skills.
• Experience with UI Builder.
• Hands-on experience with Customer Service Management, including integration and customization.
• Knowledge of ITSM and HRSD.
• Experience with ServiceNow API, including REST, SOAP, and MID server APIs.
• Automation skills for configuring workflows and business rules.
• Performance Analytics experience.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT