Sr. ServiceNow Developer - IRM/GRC/TPRM

Job Description

Role Overview

We are seeking a Senior ServiceNow Developer with extensive expertise in Integrated Risk Management (IRM), Governance, Risk, and Compliance (GRC), and Third-Party Risk Management (TPRM). This role involves working within an established team to support, configure, and enhance ServiceNow solutions. The ideal candidate will leverage their development skills and best-practice knowledge to address complex risk and compliance workflows in a dynamic environment.

Key Responsibilities:

• Develop and deliver ServiceNow solutions across IRM, GRC, and TPRM modules, including Policy & Compliance, Risk, Audit, and Vendor Risk Management.
• Execute backlog stories from technical design through development, testing, and deployment within an Agile/Scrum framework.
• Design and configure workflows, business rules, script includes, UI policies, and client scripts to meet risk and compliance use cases.
• Build and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, and IntegrationHub.
• Design and implement AI-assisted capabilities within ServiceNow for functions like intelligent risk mapping, evidence intake, and workflow automation.
• Participate in all Agile ceremonies, engaging with product managers and stakeholders to clarify requirements and communicate technical solutions.
• Support UAT and QA cycles, maintain technical documentation, and contribute to code reviews to ensure platform governance standards.
• Identify technical debt within existing GRC/IRM/TPRM implementations and propose remediation strategies.

Required Qualifications

Experience:

• A minimum of 5 years of hands-on ServiceNow development experience, with a significant focus on IRM, GRC, and TPRM modules.

• Demonstrated experience implementing solutions such as Policy & Compliance Management, Risk Management, or Third-Party Risk Management.

• Proven track record of working in Agile/Scrum environments.

Technical Skills:

• Proficiency in JavaScript, Glide APIs, Flow Designer, and ServiceNow scripting best practices.

• Experience with ServiceNow integrations using REST, SOAP, IntegrationHub, and MID Server.

• Ability to configure various ServiceNow components, including UI, workflows, user roles, and security rules (ACLs).

• Working knowledge of ServiceNow AI capabilities (e.g., Predictive Intelligence, Virtual Agent, AI Search, Now Assist) and the ability to design AI-enabled workflows.

• Experience with GRC frameworks such as NIST, ISO 27001, SOC 2, or COBIT.

Preferred Qualifications

• Experience in regulated industries such as healthcare or financial services.

• ServiceNow certifications (CIS-RC, CIS-VRM, CAD).

• Experience with ServiceNow Performance Analytics for GRC dashboards and KRI/KPI reporting.

• Familiarity with responsible AI practices, including human-in-the-loop review and AI governance in regulated environments.

• Background in enterprise risk management, information security, or compliance domains.