Job Description
Experienced PM possessing leadership, communication, and management skills, enabling them to manage a single project and/or engagement efficiently and effectively to ensure all customer objectives are met. Responsible for building strong relationships with delivery team, customer, and client's management and technical staff.
Responsibilities
- Quickly understands and assimilates deliverables outlined in customer statements of work (SOW).
- Captures and documents all key tasks, milestones, customer expectations, requirements, data gathering and reporting needs.
- Directs and coordinates a project/engagement and related activities across cross-functional personnel to complete on schedule and within budget.
- Establishes quantifiable key metrics used to create and deliver customer scorecard.
- Actively communicates project/engagement status and priorities with sponsors, driving planning and tracking of tasks, scheduling, reporting, and delivery across various project/engagement phases.
- Works with mgmt./ staff to outline work plans, assign duties, responsibilities, and scope of authority.
- Demonstrates expertise in planning, executing, and delivering projects/engagements.
- Experience mentoring team members.
- Actively manages work efforts of multiple, functional resources through a project/engagement plan.
- Initiates and maintains reporting relationships with stakeholders (team members, peers, managers, customers, vendors, and other affected departments) to coordinate efforts across multiple business units, ensuring continuous efficient management of projects/engagements; gathers input and feedback.
- Establishes Risk Management Program (Methodology, Process, Procedures and Tools), Risk Register for tracking and reporting to management and oversight of Risk Manager daily activities.
- Create and manage project plans across all work streams. Assure quality delivery of services throughout the life of the project/engagement (i.e. all phases of design, deployment, technology refresh, and Day 2 operational support).
- Maximize efficiency, consistency, and reduce risk through the development of standardized tools, templates, and processes.
- Establish an overall program management structure. Align key project functions and establish a program management model. Identify roles and responsibilities and establish clear areas of accountability.
- Provide program oversight and stakeholder management.
- Provide analytical and quantitative support to assist with key decisions.
- Develop a program level schedule, incorporating individual project schedules into an executive view.
- Develop the program wide risk management and contingency plan.
- Program Management Communications. Maintenance and distribution of project status reports, project plans and project roll-up summary reporting.
- Project Schedules - Maintenance and updating of centralized project deployment schedules. Development of the Migration Plan and Schedule, including tasks and milestones.
- Documentation Control - Maintenance and version-control of official project-based documents as well as owner of document repository.
- Follow-up and Closure - Coordination and management of implementation completion activities, including project acceptance, post-implementation evaluation and project reporting.
Requirements
- Bachelor’s degree or higher.
- Able to pass and keep background check requirements.
- 10+ years’ experience as a Program Manager leading project.
- PMP certification or equivalent.