Position Overview
DTI is seeking an exceptionally accomplished Senior Principal ServiceNow Architect to provide high-impact architectural leadership and hands-on development support for strategically important ServiceNow initiatives.
Key Responsibilities
Architecture and Solution Design
Hands-On Engineering
Technical Leadership and Quality
Architecture and Solution Design
- Evaluate business and technical requirements and translate them into scalable ServiceNow solutions.
- Design secure, maintainable, performant, and upgrade-safe platform architectures.
- Make architectural decisions concerning application scope, data models, integrations, security, automation, user experience, and deployment.
- Identify technical risks, platform limitations, performance concerns, and unnecessary customization.
- Establish reusable architectural patterns, components, services, and development standards.
- Clearly explain architectural decisions, alternatives, assumptions, and tradeoffs to technical and business stakeholders.
Hands-On Engineering
- Personally design and build working ServiceNow solutions—not merely provide recommendations or oversee other developers.
- Develop scoped applications, custom tables, Script Includes, Business Rules, flows, subflows, APIs, security controls, and user experiences.
- Build reusable platform components that reduce duplication and support future scalability.
- Develop and troubleshoot integrations using REST, SOAP, IntegrationHub, scripted APIs, OAuth, MID Servers, and related technologies.
- Diagnose complex application, integration, security, data, and platform-performance issues.
- Demonstrate working functionality during collaborative technical meetings when appropriate.
Technical Leadership and Quality
- Review solution designs and code produced by other developers.
- Identify architectural weaknesses, performance issues, security concerns, and maintainability risks.
- Recommend practical improvements that can be implemented within defined time and budget constraints.
- Establish development, testing, deployment, documentation, and governance standards.
- Provide focused guidance to architects, developers, administrators, product owners, and project leaders.
- Deliver concise technical documentation sufficient for implementation, support, and knowledge transfer.
Required Qualifications
- Master's degree in Computer Science or a closely related computing discipline.
- Master's degree completed through an in-person academic program rather than a fully online program.
- Minimum cumulative master's GPA of 3.7 on a 4.0 scale or its verified equivalent.
- GRE Quantitative Reasoning score of at least 165 or an old-format GMAT Quantitative score of at least 47.
- Active ServiceNow Certified System Administrator (CSA) certification.
- At least two active ServiceNow Certified Implementation Specialist (CIS) certifications.
- Extensive senior-level ServiceNow architecture and hands-on development experience.
- Demonstrated ability to independently take a defined requirement from analysis and architecture through working implementation.
- Expert-level JavaScript and ServiceNow server-side and client-side development skills.
- Strong experience with scoped applications, data modeling, Script Includes, Business Rules, Flow Designer, ACLs, APIs, integrations, testing, and deployment.
- Ability to design solutions that are secure, reusable, scalable, maintainable, performant, and upgrade-safe.
- Exceptional analytical ability, technical productivity, communication skills, and professional judgment.
- Ability to work effectively within a highly focused engagement limited to approximately two hours per business day.
Preferred Qualifications
- ServiceNow Certified Technical Architect or Certified Master Architect credentials.
- Experience designing enterprise-scale ServiceNow platforms in complex, highly integrated environments.
- Experience with App Engine, UI Builder, Configurable Workspaces, IntegrationHub, ITSM, ITOM, CMDB/CSDM, IRM, SecOps, HRSD, CSM, or SPM.
- Experience creating reusable platform frameworks, integration services, automated testing capabilities, and development-governance standards.
- Experience resolving platform-performance, scalability, security, and architectural-governance challenges.
- Demonstrated ability to mentor senior developers and influence enterprise architecture decisions.
Interview and Technical Evaluation
The interview process will include a live practical exercise designed to evaluate both architectural judgment and hands-on implementation ability.
The candidate will be given a reasonably scoped ServiceNow requirement and asked to:
Success Measures
- Delivering substantial technical value within the limited daily time commitment.
- Producing accurate, scalable, secure, and maintainable solutions.
- Rapidly converting defined requirements into working functionality.
- Identifying and resolving complex technical issues with minimal supervision.
- Improving the quality and consistency of the broader development team.
- Providing clear architectural direction that accelerates delivery and reduces technical risk.
About DTI
Founded in 2007, Diversified Technology, Inc. is a successful African American-owned IT consulting and staffing firm headquartered in Chicago. DTI provides technology delivery, staffing, and support services involving enterprise implementations, integrations, CRM, EAM, ERP, PMO, quality assurance, and related capabilities. We support clients across government, education, financial services, public utilities, and Fortune 500 organizations and regularly partner with major systems integrators.
Equal Employment Opportunity
DTI is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business requirements, and applicable contractual or legal requirements. DTI does not discriminate on any basis protected by federal, state, or local law.