Built and maintained expertise in Microstrategy, SQL, Power BI / Query and Excel / Pivot / VBA, utilizing standard ETL practices in data lake / warehouse environments.
Helped increase product placement and market penetration per territory 25% annually and average annual GP growth of 17% (40% higher than company).
Led Contact Center analytic / reporting process improvements, reducing Abandoned Call Rate by 34% and Average Hold Times by 50% over three-years.
Developed and Implemented workforce management models that reduced labor costs by 30% dynamic forecasting and data-driven staffing adjustments.
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
Data & Analytics
Seniority Level:
Senior