Sr. Level ServiceNow IT Consultant

Sr. Level ServiceNow IT Consultant

Posted 1 day ago by 1757820283

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Negotiable
Outside
Remote
USA
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Ajax (Programming Language) Artificial Intelligence Automation Business Process Configuration Management Databases Extensible Markup Language (XML) Information Technology Consulting Information Technology Operations IT Service Management JavaScript (Programming Language) Management Management Process Mobile Application Development Scripting Service Catalog ServiceNow Software Development SQL (Programming Language) Stakeholder Management User Interface Workflow Automation Workflows

Summary: We are looking for a highly skilled Sr. ServiceNow IT Consultant for a 12-month contract role focused on administering, configuring, and developing the ServiceNow platform. The consultant will enhance enterprise workflows, maintain platform health, and implement best practices to drive efficiency and business value. This position requires extensive experience in ServiceNow development and administration, along with strong technical expertise. The role is fully remote and requires collaboration with stakeholders to deliver effective solutions.

Key Responsibilities:

  • Administer and maintain the ServiceNow platform's overall performance and security.
  • Troubleshoot and resolve user-reported issues efficiently.
  • Design and deliver solutions that align with business processes.
  • Develop and implement UI changes, custom scripts, and automation flows.
  • Enhance and maintain workflows, forms, workspaces, and automation features.
  • Build and manage integrations with external systems.
  • Implement new AI features across the platform.
  • Provide expert guidance on processes including CSDM, CMDB, Asset, ITSM, SPM, and HRSD.
  • Collaborate with stakeholders and vendors to gather requirements and deliver solutions.
  • Clearly communicate technical findings and updates to both technical and non-technical audiences.

Key Skills:

  • In-depth knowledge of ServiceNow core platform functionality.
  • Minimum of 8 years of ServiceNow development and administration experience.
  • Hands-on experience with ITSM, ITOM, CSDM, CMDB, Asset Management, Service Catalog, SPM, HR Service Delivery, workspaces, and custom portals.
  • Proficiency with scripting languages such as HTML, XML, SQL, JavaScript, and Ajax.
  • Strong technical expertise in ServiceNow configuration, customization, and integration.
  • Advanced scripting and workflow automation skills.
  • Excellent problem-solving and troubleshooting skills.
  • Strong written and verbal communication skills.
  • Ability to work independently in a fully remote environment.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Sr. ServiceNow IT Consultant

Job Summary:
We are seeking a highly skilled Sr. ServiceNow IT Consultant to join our team on a 12-month contract with potential extension. This role is critical in administering, configuring, and developing the ServiceNow platform to optimize enterprise workflows and processes. The consultant will be responsible for maintaining platform health, delivering new functionality, and guiding best practice implementations that drive efficiency and business value.

Key Responsibilities:
Administer and maintain the ServiceNow platform s overall performance and security.
Troubleshoot and resolve user-reported issues efficiently.
Design and deliver solutions that align with business processes.
Develop and implement UI changes, custom scripts, and automation flows.
Enhance and maintain workflows, forms, workspaces, and automation features.
Build and manage integrations with external systems.
Implement new AI features across the platform.
Provide expert guidance on processes including CSDM, CMDB, Asset, ITSM, SPM, and HRSD.
Collaborate with stakeholders and vendors to gather requirements and deliver solutions.
Clearly communicate technical findings and updates to both technical and non-technical audiences.

Minimum Education & Experience Requirements:
In-depth knowledge of ServiceNow core platform functionality.
Minimum of 8 years of ServiceNow development and administration experience.
Hands-on experience with ITSM, ITOM, CSDM, CMDB, Asset Management, Service Catalog, SPM, HR Service Delivery, workspaces, and custom portals.
Proficiency with scripting languages such as HTML, XML, SQL, JavaScript, and Ajax.

Special Requirements:
ServiceNow Certified Application Developer (CAD) preferred.
ServiceNow HR Implementation Certification preferred.

Knowledge, Skills, and Abilities:
Strong technical expertise in ServiceNow configuration, customization, and integration.
Advanced scripting and workflow automation skills.
Ability to design and optimize enterprise workflows.
Excellent problem-solving and troubleshooting skills.
Strong written and verbal communication skills.
Ability to work independently in a fully remote environment.

Additional Desired Characteristics:
Experience implementing AI features in ServiceNow.
Ability to provide best-practice consulting around IT operations and service management processes.
Familiarity with enterprise-level security and compliance requirements.

Work Environment:
Fully remote, U.S.-based position.
Standard working hours aligned with Eastern Time Zone.
Minimal travel expected.

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