Knowledge, Skills, and Abilities
Project Management
Advanced knowledge of project management principles, methodologies, tools, and best practices.
Ability to lead complex, cross-functional projects involving multiple stakeholders and competing priorities.
Experience managing project scope, schedules, resources, budgets, risks, and organizational change initiatives.
Business Process Improvement
Knowledge of Lean, Six Sigma, Continuous Improvement, or comparable process improvement methodologies.
Ability to evaluate end-to-end workflows, identify inefficiencies, and develop sustainable process improvements.
Experience implementing standardized procedures and measurable quality assurance practices.
Business Analysis and Problem Solving
Strong analytical and critical-thinking skills.
Ability to conduct root-cause analysis, evaluate operational impacts, and develop practical solutions.
Experience gathering, documenting, and validating business requirements.
Technology and Systems
Technical aptitude to understand system capabilities, data structures, business applications, and workflow automation opportunities.
Experience serving as a liaison between business operations and information technology teams.
Ability to coordinate system development activities, user acceptance testing, implementation planning, and process automation initiatives.
Familiarity with licensing, compliance, case management, or regulatory systems is desirable.
Communication and Training
Excellent verbal and written communication skills.
Ability to facilitate meetings, workshops, stakeholder discussions, and training sessions.
Experience developing communication plans, change management strategies, and user guidance materials.
Ability to translate complex operational and technical concepts into clear and actionable information for diverse audiences.
Regulatory and Operational Knowledge
Knowledge of statutes, administrative code, policies, and regulations applicable to DQA operations.
Understanding quality assurance, compliance monitoring, and performance measurement practices.
Ability to develop reporting metrics and performance indicators that support operational decision-making and accountability.
Top Required Skills & Years of Experience:
4+ years as a technical project manager
4+ years of experience with IT consolidations/implementations
4+ years of hands-on Continuous Improvement Projects (leading or participating)
4+ years of experience in Quality Assurance and Compliance Monitoring
Nice to Have Skills:
3+ years of experience with change management, reorg/modernization, and/or developing a centralized communications system.
3+ years of experience creating training material related to system implementations.
3+ years of experience with Business Process Mapping (Example: Visio)