Sr. Customer Success Manager

Job Title: Sr. Customer Success Manager

Position Type: 3+ Month Project, possible extension, or conversion

Location: Remote PST & CST (upto 30% travel)

Pay Rate: $55/hr. on W2

Job Description:

We are hiring a Senior Customer Success Manager, to join our Adobe Experience Cloud team on our High Tech & Manufacturing team. To seize the significant opportunities ahead, Adobe Customer Success must lead the post-sales customer experience by showcasing opportunities for solution adoption and consistently delivering value for our customers at every interaction. In this industry-specialized capacity, you will serve as a trusted resource dedicated to assisting your accounts in achieving their goals for large-scale personalization and digital transformation by unifying various perspectives within Adobe for a cohesive strategy and measuring the impact throughout the process. Industry CSMs provide an exceptional experience for Adobe s top customers by planning strategy, identifying use cases for deeper adoption, providing advocacy, and realizing value along the way. We seek dynamic, diligent, and creative individuals, skilled in storytelling and thriving in fast-paced environments.

What You'll Do:

The Senior Customer Success Manager will lead the charge in creating mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive. With your dynamic executive presence and in-depth digital marketing expertise, you'll highlight business trends and key in on metrics to drive unparalleled customer experiences. This is your opportunity to be at the forefront of innovation, guiding our customers to new heights in their digital journey!

What you will do:

• Accountability for the overall success of the customer with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
• Serving as the central point of contact throughout the customer's lifecycle, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
• Networking within accounts to ensure the successful execution of the customer s strategy and roadmap.
• Delivering an exceptional customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
• Use data to drive Adobe product adoption and track progress from start to transformation.
• Championing innovation by sharing industry trends and new methods your customers can use Adobe solutions to enhance their digital maturity.
• Identifying customer risks and collaborating with the extended Adobe team to devise and implement get well plans.

Required Skills and Qualifications:

• 10+ years of Customer Success experience in Software as a Service, Digital Marketing with an emphasis on B2B customers and use cases
• Dedicated to achieving customer success outcomes by guiding customers in delivering business value
• Strong communication skills, with the ability to mediate conflict and build partnerships
• Strong consulting skills
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations
• Flexibility to travel (approx. 30%)

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.