Sr. Community Programs Manager
Posted 2 weeks ago by 1752383917
Negotiable
Outside
Remote
USA
Summary: The Sr. Community Programs Manager is responsible for overseeing community programs and managing relationships within an online community. This role requires strong project management skills and experience in community management, particularly in a remote environment. The ideal candidate will have a data-driven approach and excellent communication skills to engage community members effectively. The position is fully remote and emphasizes creativity and emotional intelligence in fostering community engagement.
Key Responsibilities:
- Manage and execute community programs with a focus on quality and timeliness.
- Develop strong relationships with cross-functional teams and community members.
- Utilize community platform moderation tools and social media best practices.
- Analyze data to inform decision-making and program design.
- Foster a welcoming and supportive community environment.
- Present ideas and strategies effectively to stakeholders.
- Adapt to a fast-paced and dynamically changing environment.
Key Skills:
- Strong project/program management experience (~5 years).
- 3+ years Community Management experience preferred.
- Bachelors Degree or equivalent work experience.
- Experience working in an enterprise environment with remote teams.
- Strong comfort with technology and experience working with technical teams.
- Familiarity with product support and product development technologies and processes.
- Data driven approach to decision-making and program design.
- Operational knowledge of online community platform moderation tools.
- Experience with Salesforce, Khoros, or other community platforms desirable.
- Experience with major social media platforms and executing best practices.
- Excellent communication skills and written English.
- Strong interpersonal skills and emotional intelligence.
- Creative and proactive in developing engagement strategies.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Job Title: Sr. Community Programs Manager
Duration: 7+ Months
Location: 100% Remote role
Skills: Role Requirements:
- Strong project/program management experience (~5 years).
- 3+ years Community Management experience preferred
- Bachelors Degree or equivalent work experience.
- Experience working in an enterprise environment with remote teams
- Strong comfort with technology and experience working with technical teams.
- Familiarity with product support and product development technologies and processes.
- Comfortable in a fast paced/dynamically changing environment
- Proven ability to execute tasks with high quality and within time constraints
- Data driven approach to decision-making and program design.
- Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)Experience with Salesforce, Khoros, or other community platforms desirable
- Experience with Salesforce, Khoros, or other community platforms desirable
- Experience with major social media platforms (LinkedIn, YouTube, Facebook, Twitter, Jive) and experience executing best practices either on your own behalf or on behalf of a brand.
- Communication: Communication skills and written English are excellent, and you have a natural ability to motivate people to engage.
- Great Presentation skills
- Strong interpersonal skills.
- Social Awareness: You are passionate and deeply curious about the community industry, and have an excellent understanding of the challenges that community professionals face
- Emotional Intelligence: You bring your unique personal voice and passion into your work. You re passionate about what makes online communities stick.
- Empathy-centered: You bring positive, empathetic, and level-headed energy to the a team environment, interactions, and communities you manage that energizes, and can thoughtfully manage conflict when it arises. You are passionate about ensuring the community is welcoming, supportive, engage, and connect all participants and members.
- Proactive Contributor: You are a talented relationship builder, successful in developing strong ties among cross functional partnerships, team members and between community members and community team.
- Creative: You re creative and are comfortable experimenting with new ideas and approaches for connection and engagement.