Sr Business Systems Analyst

Sr. Business Systems Analyst

Remote on the east coast

Stable, long term contract

Extensive experience in the Business Analysis realm is a must!

More must haves:

• Great communication skills and ability to solicit requirements as well as understand business needs vs wants.
• Ability to create detailed process flows for current vs future state
• Experience with customer-facing documentation as well as internal support documentation
• EST time zone is a must

People skills are also a must – high EQ, ability to create and foster relationships at work.

Searching for a Sr. Business Analyst to join our client's expanding Portals Product Management team responsible for managing all their Customer Portals.

• Business requirements management - liaising between the Business, Technology, vendors, business stakeholders, and other subject matter experts to plan, elicit, analyze, document, communicate and manage system requirements.
• Candidate must have 7+ years of prior Business Analysis experience.
• Assessing current capabilities, understanding high-level business requirements, and applying technical background/understanding in the development of system requirements and functional documents.
• Supporting the Portal Product Team with testing, change management, operational readiness, user documentation, training, customer demos as needed.
• Business Systems Analysis is a professional field that necessitates a strong understanding of requirements management, business-related systems, operational processes, relevant technology, enterprise technology delivery practices and standards, and project management. Additionally, it requires a thorough understanding of the supported businesses and enterprise methodologies.

• Bachelor’s degree in Business Management, IT or related field
• Previous experience in Data Center industry is preferred but not required
• Minimum 7+ years of business analysis experience
• Working knowledge of customer portals/customer-facing web applications.
• Experience with Salesforce or similar CRM systems
• Experience with ServiceNow
• Expertise with Microsoft Office tools such as Visio, PPT, Word, etc.
• Ability to work independently with little supervision
• Strong team player able to develop strategies and action plans and share results
• Ability to foster strong partner and customer relationships
• Strong presentation and facilitation skills; excellent verbal and written communication skills
• Demonstrated ability to build and maintain effective working relationships at all levels of the organization
• Must be able to negotiate and/or influence others to gain support for the company's needs as they change