Specialist- Mid Level
Posted 2 weeks ago by 1752566918
Negotiable
Outside
Remote
USA
Summary: The role of Specialist - Mid Level is a remote position focused on providing technical assistance and support to the GIS Unit. The candidate will engage directly with customers, troubleshoot technical issues, and document problems using Enterprise Ticketing Systems. This position requires proficiency in ArcGIS Pro and ArcGIS Online, along with strong verbal communication skills. The role is classified as outside IR35, indicating a flexible working arrangement for contractors.
Key Responsibilities:
- This is a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit.
- This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, and assigning tickets to other GIS Unit teams.
- Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
Key Skills:
- Excellent Verbal Communication in customer service situations: 2 years.
- ArcGIS Pro: 2 years.
- ArcGIS Online: 2 years.
- Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar: 1 year.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Specialist - Mid Level (Remote)
Primary Location: Remote
V-Soft Consulting is currently hiring for a Specialist - Mid Level (Remote) for our premier client.
Education and Experience »
- Excellent Verbal Communication in customer service situations: 2 years.
- ArcGIS Pro: 2 years.
- ArcGIS Online: 2 years.
- Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar: 1 year.
WHAT YOU’LL DO:
Job Responsibilities:
- This is a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit.
- This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, and assigning tickets to other GIS Unit teams.
- Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
Interested?
Qualified candidates should send their resumes to pvamshi@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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