Must Have
- Bachelor’s degree in IT, Computer Science, or a closely related discipline.
- 5+ years in software engineering, system architecture, cloud infrastructure, or another IT discipline.
- 5+ years partnering with business functions to convert capabilities into technical requirements.
- Ability to design complex, scalable distributed/cloud-native architectures and make technical trade-offs.
- Working knowledge of the specified Chat Platform technical stack and engineering practices, including Google Cloud Platform, TypeScript/Node.js, integrations, CI/CD, and observability.
- Ability to lead technical problem resolution and guide or mentor engineers.
Preferred / Nice to Have
- Hands-on Dialogflow, GECX, AI Agents, or IVA Voice architecture.
- Genesys/contact center integration experience.
- Health insurance or regulated-industry experience.
- Master’s degree or Google Cloud Architect, SCEA, Project Management, or Agile certification.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior