Mandatory Skills
ServiceNow Platform, Solution Architecture, Customer Success/Customer-Facing Consulting, Executive Stakeholder Management, Procurement & Supply Chain / Source-to-Pay Operations
Client Interview required for selection: Yes
Provide a detailed Job Description (JD)
8+ years in a customer facing role as a Solution Architect, Technical/Process Consultant, Customer Success manager, or additional related role.
5+ years of experience managing executive business stakeholders in a customer organization, preferred.
2+ years of experience with the ServiceNow platform in a technical capacity: developer, solution architect, technical consultant, or additional relevant role
Knowledge of ServiceNow platform topics such as Playbooks, Process Automation Designer, and Integration Hub preferred
Knowledge of ServiceNow’s integration tools and capabilities preferred
2+ years of experience working with Procurement and/or Supply Chain processes or technology preferred
Experience implementing ServiceNow Source-to-Pay Operations products strongly preferred.
Fanatical about customer success and tenacious about advising, coaching and mentoring customers on our technology as well as the disciplines of procurement and supply chain
Other skills which will help you succeed in this role: data driven, experience with value consulting/realization, verbal and written communication talent, content(webinar) development