Social Media Specialist - (Travel Tech)
Posted 1 day ago by Salt
£35 Per hour
Inside
Remote
England, United Kingdom
Summary: The role of Social Media Specialist at a travel tech company involves remote work focused on community engagement for a 12-month contract. The specialist will monitor social media channels, draft content, and support various communications initiatives while managing sensitive communications. The position requires flexibility in working hours, including weekends and public holidays, to meet business needs.
Key Responsibilities:
- Monitor emergent issues across social media channels.
- Work cross-functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate, and Crisis Management.
- Draft copy and publish content across different channels.
- Assist with developing playbooks and guidance on best practices.
- Measure campaign/project effectiveness.
- Support management of sensitive, high-risk reactive & proactive communications on social media channels.
- Support local EMEA teams with reputational flagging and management.
- Provide guidance on urgent posts, ‘handoffs’, and various escalations.
- Monitor queues and highlight issues regarding volume to Lead(s).
- Gather and analyze data for reporting, deep dives, performance insights, and quality.
- Assist Lead when out of office, as needed.
- Support upskilling and onboarding of new teammates.
- Support writing response strategies.
- Drive initiatives and projects with regional/global impacts.
Key Skills:
- Experience working on projects in a fast-paced environment.
- Multi-channel issues and crisis management experience.
- Experience working on cross-functional projects with multiple stakeholders.
- Strong organizational skills and attention to detail.
- Strong verbal communications and interpersonal skills.
- Experience with Sprinklr or other social media monitoring tools is a plus.
- Experience with internal tools like Nova to aid investigation is a plus.
- Language proficiency in English; other languages are a plus.
- Bachelor’s Degree or equivalent work experience.
- Passion for and the mission of the company.
- Ability to work weekend days and public holidays, as well as evening shifts when needed.
Salary (Rate): £35.00 hourly
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
My client is a travel tech company who are hiring a remote social media specialist who is an expert at community engagement on a 12 month contract. Rate - £35.00 per hour Inside IR35 Remote - UK only Starting ASAP
Monitor emergent issues across social media channels Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management Draft copy and publish content across different channels Assist with developing playbooks and guidance on best practice Assist with measuring campaign/project effectiveness Support the team with the management of sensitive, high risk reactive & proactive communications on social media channels Support local EMEA teams with reputational flagging and management Appropriately support on urgent posts, ‘handoffs’ and various escalations Monitor queues and provide guidance to the team as needed Highlight issues regarding volume to Lead(s) Highlight gaps in workflows Gather and analyze data for reporting, deep dives, performance insights and quality Assist Lead when out of office, as needed Support upskilling and onboarding of new teammates Support with writing response strategies Support driving initiatives and projects with regional/global impacts
Skills: Experience working on projects in a fast-paced environment Multi-channel issues and crisis management experience Experience working on cross functional projects with multiple stakeholders Strong organizational skills and attention to detail Strong verbal communications and interpersonal skills Experience with Sprinklr or other social media monitoring tools, is a plus Experience with internal tools like Nova to aid investigation, is a plus Language proficiency in English, other languages are a plus Bachelor’s Degree, or equivalent work experience Passion for and the mission of the company Ability to work weekend days and public holidays required, as well as evening shifts when needed. Please note that this role requires you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local timezone). Your schedule can change to meet business needs and, where possible, we will take your availability into consideration.