SnapLogic Production Support Engineer

About the Opportunity

We are looking for a highly skilled Senior SnapLogic Production Support Engineer (L2/L3) to support and optimize business-critical enterprise integration platforms.

If you have strong hands-on experience with SnapLogic, enjoy troubleshooting complex integration challenges, and excel in managing critical production incidents, this is an excellent opportunity to work on large-scale enterprise integration environments.

Key Responsibilities & Technical Requirements

• 5+ years of hands-on experience supporting SnapLogic integrations in enterprise production environments.
• Strong expertise in troubleshooting, debugging, and resolving complex SnapLogic pipeline issues.
• Deep understanding of pipeline architecture, dependencies, data mappings, expressions, and error-handling mechanisms.
• Proven experience in L2/L3 production support, incident management, root cause analysis (RCA), and SLA management.
• Strong knowledge of REST/SOAP APIs, web services, file-based integrations, and messaging frameworks.
• Experience with log analysis, transaction monitoring, performance optimization, and end-to-end integration tracing.
• Hands-on knowledge of JSON, XML, SQL, and data transformation.
• Experience managing production releases, change management, deployment validation, and 24x7 support operations.
• Ability to collaborate with cross-functional teams to resolve critical production issues and ensure platform stability.

Good to Have

• SnapLogic platform administration experience.
• ServiceNow and enterprise monitoring tools.
• Experience supporting large-scale enterprise integration ecosystems.
• Ability to create technical documentation, support runbooks, and mentor junior engineers.

What We Are Looking For

• Strong hands-on SnapLogic production support expertise.
• Excellent troubleshooting and analytical skills.
• Ownership of critical incidents and timely resolution.
• Ability to work independently in a fast-paced enterprise support environment.