Smartsheet Technical Support
Responsible for Smartsheet 1st level technical support, assisting teams in connecting with Smartsheet Customer Service where needed and determining escalation to Smartsheet Administrator
Responsible for Daily and Weekly User Mgmt Reporting for Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator
Responsible for Account Requests (Contributors Only) Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator
Assists in developing Smartsheet user documentation (i.e. reference guides)
Assists in Workspace Governance Audits and identifying opporotunities for Member seat reduction
IT PMO Smartsheet Environment
- Responsible for Daily and Weekly IT PMO Reporting for Smartsheet Environment and reporting issues or concerns to Smartsheet Administrator
- Responsible for project provisioning and reporting issues or concerns to IT Portfolio Analyst
- Responsible for IT PMO personnel Smartsheet customization requests and reporting issues or concerns to IT Portfolio Analyst
- Responsible for IT PMO Portfolio Spend Workspace oversight during Pilot and Hypercare and reporting issues or concerns to IT Portfolio Analyst
- Assists IT Portfolio Analyst in technical debt clean-up related to IT PMO Smartsheet Environment
- 5+ years of experience in Smartsheet Technical Support and Solutioning (understanding basics of Smartsheet solutions using Sheets, Reports, Dashboards and Premium Applications)
- 6+ months of experience provisioning new accounts in Smartsheet newly released USM
- Some experience creating Collections
- 1+ years of experience documenting processes
- Smartsheet Solutions Architect Certification
- Smartsheet Platform
- Smartsheet Premium Applications Dynamic View, WorkApps, Data Shuttle and DataMesh Proof of Smartsheet Core Product Certification
Why Join INSPYR Global Solutions (IGS)
Join a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:
- Flexible remote and hybrid work opportunities
- Continuous learning and professional development programs
- A culture that prioritizes employee wellbeing