Job Description
Graduate College - SLATE Manager job description
The Slate Administrator will serve as the administrator and subject matter expert for the Graduate College’s CRM system (Technolutions Slate), supporting graduate admissions, recruitment, enrollment management, and student success initiatives. The Slate Administrator must possess prior experience working with Technolutions Slate, including system administration, configuration, and user support. The incumbent will lead the implementation, configuration, optimization, and ongoing administration of Slate, working closely with implementation partners, university stakeholders, and leadership to ensure the system aligns with institutional goals and best practices. The Slate Administrator will develop and maintain workflows, communications, forms, portals, reports, dashboards, and integrations while providing strategic recommendations regarding the effective use of Slate across graduate enrollment operations. Under the supervision of the Graduate College Dean, Associate Dean, or Director of Graduate Admissions, the Slate Administrator will identify opportunities for process improvement, guide system enhancements, and ensure long-term success of the University’s Slate environment.
- Responsible for configuring, administering, optimizing, and maintaining the Slate environment supporting all graduate admissions applications
- Responsible for the interpretation and implementation of the Graduate College’s CRM system procedures as they apply to assigned areas of responsibility.
- Partnering with Graduate Admissions and academic departments to design, implement, and continuously improve recruitment and admissions solutions through Slate.
- Monitor, troubleshoot, and continuously improve Slate processes supporting admissions, recruitment, communications, event management, and enrollment operations.
- Manage relationships with Slate implementation consultants, vendors, and technical partners to support successful project delivery, continuous system optimization, and the integration of Slate with the Student Information System (SIS) and external application and data sources.
- Daily administration and support of the Slate platform, including but not limited to managing user setup, permissions, security roles, custom objects, fields, forms, portals, rules, workflows, page layouts, etc.
- Designing and implementing new portals for various audiences, as well as maintenance and enhancements as necessary to existing portals.
- Creating reports using queries and data collected within the Slate platform to support all Graduate Admissions needs, including maintaining and enhancing existing dashboards based on the needs of the users and their specific requirements.
- Collaborate with academic departments to analyze admissions workflows and recommend scalable, efficient, and sustainable solutions within Slate.
- Ensuring data integrity in core systems and maintaining processes to support data quality.
- Serving as the primary functional and technical liaison for the Graduate College regarding Slate and collaborating with implementation consultants, university project managers, vendors, and campus partners.
- Participating in cross-functional teams to address complex business or systems issues as the owner of the technical aspects of the platform. Interacting with stakeholder departments to streamline and curate the pre-arrival online process via Slate, acting as the primary liaison for Slate CRM and operations-related functions with all stakeholders across campus.
- Evaluating existing business processes and recommending best-practice solutions that improve efficiency, reduce complexity, and enhance the user experience.
- Conducting ongoing analysis of business processes, making recommendations, and delivering solutions that align with the overall unit goals.
- Gathering, analyzing, preparing, and summarizing recommendations of process and procedural documentation, and implementing approved changes.
- Consulting with colleagues to help staff better use applications that are currently available to them.
- Engaging in online and in-person training with follow-up presentations and reports to all relevant colleagues.
- Developing, testing, and deploying new Slate functionality, including rules, decision letters, events, forms, and communication campaigns.
- Helping diagnose and address issues of moderate to complex scope, deepening the capabilities of the Slate platform to meet the growing needs of admissions and enrollment.
- Maintaining compliance with institutional, state, and federal regulations related to admissions data and records.
- Providing training, guidance, and documentation to Graduate College staff and the University community on Slate functionality, updates, and best practices.
- Collaborate with all Graduate College administrators, faculty, and staff, and undergraduate admissions, IT, and other university partners to improve the growing needs of admissions and enrollment.
- Act as a project lead for future Slate enhancements, upgrades, implementations, and system optimization initiatives.
- Documenting all procedures by creating manuals for business needs.
- Perform other job-related duties as assigned.