Job Description
NCDIT-T Web Services ECM is seeking a Technical Specialist – Mid-Level to support the NCDOT’s Permits and District Offices’ business processes as a solution design lead.
The contractor will design, support, and continuously improve the SharePoint and web-based solutions that power the Permits and District Offices tools — including translating business requirements into well-defined user stories, prototyping and building the Permits (virtual/help) agent and related workflows, testing and debugging deliverables, and training users on new processes and systems. This role functions in a lead capacity for the design and ongoing enhancement of these tools, consulting directly with business clients to re-engineer and streamline their processes.
The ideal candidate has 8+ years of relevant experience and proven expertise as a Business Analyst/Solution Designer working with custom SharePoint solutions, Power Platform workflows, and enterprise-level content management. Success requires advanced skills in business process re-engineering, requirements translation, Software Development Life Cycle/Agile methodology, quality assurance, and system integration, along with the ability to independently lead the design, support, and continuous improvement of mission-critical tools and to provide direction and mentorship to junior-level technical staff with minimal supervision. Familiarity with NCDOT's Permits, District Offices, and Transportation Life Cycle business processes is critical to perform at this level.
Key Responsibilities
- Designs and builds custom SharePoint and web-based solutions for the Permits and District Offices tools.
- Gathers requirements from business clients and translates them into user stories for the Development Team.
- Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.
- Prioritizes and tracks work items to ensure timely, high-quality delivery.
- Re-engineers business processes and identifies quick wins for District Offices and legislative fee prep.
- Tests deliverables and develops training materials and documentation for new processes and systems.
- Leads and mentors junior-level technical staff, providing direction, guidance, and oversight on design and development tasks.
- Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users.
Preferred
- Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals
- Experience in providing technical guidance and mentorship to junior technical staff
- Knowledge of NCDOT Permits processes and District Office operations
- Knowledge of NCDOT’s Transportation Life Cycle business processes
Required Skills
- Extensive experience as a Business Analyst, Application Trainer, or Quality Assurance Analyst
- Strong analytical and conceptual skills
- Strong written and verbal communication skills
- Excellent organizational and presentation skills
- Experience as a SharePoint Business Analyst
- Extensive experience with Microsoft SharePoint as a designer
- SharePoint design, testing, and training expertise (lists, libraries, content types)
- Proven experience evaluating and re-engineering business processes
- Proven ability to write clear and concise technical training materials and documentation
- Extensive knowledge of the full application development life cycle