SFMC Consultant

Responsibilities

• Manage and execute CRM and digital marketing campaigns using Salesforce Marketing Cloud
• Develop, implement, and optimise customer journeys and lifecycle programmes
• Coordinate end-to-end campaign delivery, including briefing, content management, segmentation, deployment, QA, and performance review
• Build, test, and optimise personalised communications and multi-step journeys
• Perform A/B testing and analyse campaign performance to improve engagement
• Create audience segments within Data Cloud and activate them across relevant platforms
• Troubleshoot CRM-related issues, including data, journeys, automations, and deliverability
• Provide SFMC guidance and best practices to internal stakeholders
• Support continuous improvement of CRM processes, templates, tools, and workflows
• Contribute to service operations and support activities related to Salesforce Marketing services
• Collaborate with marketing, creative, operational, and technology teams

Skills

• Minimum 5 years of relevant professional experience
• At least 2 years of hands-on Salesforce Marketing Cloud experience
• Strong experience with:
• Email Studio
• Journey Builder
• Automation Studio
• Contact Builder
• Data Cloud (Data 360)
• Experience delivering CRM or marketing automation campaigns
• Understanding of customer data management, subscriber management, and consent concepts
• Experience working within delivery, project, support, or consulting environments
• Strong stakeholder management and communication skills
• Fluent English (C1 level or above)

Nice to Have

• Service Cloud knowledge
• Marketing Cloud Advanced (Next) exposure
• AMPscript experience
• HTML, CSS, and SQL knowledge
• ITSM or ITIL exposure
• Salesforce certifications such as:
• Salesforce Administrator
• SFMC Email Specialist
• SFMC Consultant

Conditions

• Start Date: ASAP
• Long-term collaboration
• Location: Spain
• Working Model: Remote with occasional travel to Barcelona (up to once per month)
• Engagement: Through Huxley