Position Summary
We are seeking an experienced Sr ServiceNow SPM Architect / Lead Developer with extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to-end ServiceNow platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI-powered innovations across the ServiceNow ecosystem.
The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands-on experience implementing scalable enterprise solutions using ServiceNow AI capabilities, intelligent automation, and modern platform best practices.
Key Responsibilities
- Lead and implement ServiceNow SPM solutions across:
- Demand Management
- Project Portfolio Management (PPM)
- Program Management
- Agile Development
- Resource Management
- Financial Planning
- Investment Funding
- Strategic Planning Workspace
- Objectives & Key Results (OKR)
- Enterprise Portfolio Management
- Capacity Planning
- Roadmap Planning
- Design governance processes for portfolio selection, prioritisation, and funding.
- Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
- Implement resource allocation, forecasting, capacity management, and utilisation dashboards.
- Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.
- Define portfolio KPIs and enterprise metrics.
AI & Intelligent Automation
- Drive adoption of ServiceNow AI capabilities including:
- Identify opportunities for AI-based automation in:
- Demand Intake
- Project Risk Analysis
- Capacity Forecasting
- Resource Optimisation
- Executive Reporting
- Project Summarisation
- Knowledge Generation
Required Qualifications
Experience:
8+ years of ServiceNow platform experience.
5+ years of hands-on ServiceNow SPM implementation experience.
Experience leading enterprise-scale ServiceNow transformation programmes.
Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.
Technical Skills
- ServiceNow SPM
- Demand Management
- PPM
- Resource Management
- Financial Management
- Enterprise Agile Planning
- Portfolio Management
- Strategic Planning
- Investment Funding
- Objectives & Key Results (OKRs)
- Scenario Planning
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
AI Persona Expectations
The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader:
Utilises AI to accelerate solution design and delivery.
Designs AI-powered employee and customer experiences.
Leverages Agentic AI to automate business workflows.
Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.
Develops AI copilots and digital workforce solutions on the ServiceNow platform.
Promotes responsible AI practices with governance, security, and compliance controls.
Translates business problems into AI-driven platform solutions with measurable ROI.