Services Project Manager

Responsibilities

• Lead cross-functional activities to assess and manage the impact of distributor terminations on existing service contracts, renewal opportunities, and ongoing customer support
• Partner with Services, Renewals, Sales, Channel Operations, Legal, Finance, and other stakeholders to identify risks, dependencies, and transition requirements
• Evaluate impacted contracts and renewal opportunities, identify potential solutions, and facilitate decisions to ensure appropriate ownership and continuity of services
• Develop and drive mitigation plans for complex transition scenarios, including contract transfers, renewal ownership changes, and alternative fulfillment or support arrangements, as appropriate
• Manage project plans, milestones, action items, risks, and escalations to ensure timely execution and stakeholder alignment
• Identify process gaps, proactively resolve issues, and recommend scalable solutions to support successful distributor transitions while minimizing business and customer impact

Requirements

• Experience in project management, preferably within Services, service contracts, renewals, or channel operations
• Working knowledge of services and renewals processes, including service contract lifecycles, renewal opportunities, and the operational implications of partner or distributor changes
• Strong analytical and problem-solving skills, with the ability to assess complex scenarios, evaluate options, and recommend actionable solutions
• Proven ability to lead cross-functional initiatives, influence stakeholders, and drive resolution without direct authority
• Excellent communication, organization, risk management, and stakeholder management skills
• Experience in the IT industry, including compute, servers, storage, or networking, and working with distributors or channel partners, is preferred