ServiceNow Workplace Service Delivery (WSD) Architect

Job Description

We are seeking a hands-on ServiceNow Workplace Service Delivery (WSD) Architect to lead enterprise implementations from discovery and solution design through production go-live and post-launch stabilization.

Required qualifications

• ServiceNow Workplace Service Delivery Suite Certification.
• Hands-on experience leading at least one end-to-end ServiceNow WSD deployment that went live in production.
• Strong experience with Workplace Core and multiple WSD applications, such as Workplace Reservation Management, Workplace Space Management, Workplace Case Management, Visitor Management, or Indoor Mapping.
• Experience designing workplace location hierarchies, including buildings, floors, and spaces, and overseeing data migration, workflow configuration, integrations, and access controls.
• Ability to lead client workshops and translate business requirements into technical designs and implementation plans.

Key responsibilities

• Own the WSD solution architecture and lead design workshops with facilities, corporate real estate, workplace operations, and IT teams.
• Design workflows for desk and room reservations, space allocation, workplace service requests, and visitor registration.
• Guide hands-on configuration and integration with systems such as Microsoft 365 calendars, Employee Center, and facilities platforms where applicable.
• Lead design reviews, support user acceptance testing, and oversee cutover, go-live, and handoff to support teams.
• Favor standard ServiceNow capabilities and document any customizations needed to meet business requirements.

Preferred experience

• Multi-site or global WSD rollouts.
• Floor plan imports, indoor mapping, or integrations with badge access and occupancy systems.
• Additional ServiceNow credentials such as CSA, CAD, or CTA.