Role Overview
We are looking for an experienced ServiceNow Business Process Consultant (BPC) with prior TPSM (Technology Provider Service Management) project experience.
The consultant will support CDW’s consolidation of two entities, which currently provide technology services through IT Service Management (ITSM). The ideal candidate should have strong experience translating business requirements into ServiceNow processes and supporting ITSM transformation/consolidation initiatives.
Key Requirements
- Strong ServiceNow BPC experience.
- Prior hands-on experience with TPSM projects is required.
- Strong understanding of ITSM processes and ServiceNow ITSM.
- Experience supporting enterprise ITSM transformation or consolidation initiatives.
- Ability to analyze existing processes across multiple entities and help define a consolidated future-state process.
- Strong requirements gathering, process mapping, and documentation skills.
- Ability to work closely with business stakeholders, process owners, and technical teams.
- Experience with ServiceNow platform implementations or enhancements involving multiple business entities.
- Experience with process standardization and consolidation.
- Experience working in large enterprise environments.
- ServiceNow certifications such as CSA/CIS are a plus.
Must Have: ServiceNow BPC + prior TPSM project experience + strong ITSM background.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Consulting
Seniority Level:
Senior