ServiceNow Testing & Release Manager
Posted Today by Sagarsoft
Negotiable
Undetermined
Remote
Remote
Summary: Seeking an experienced ServiceNow Testing & Release Manager to oversee the testing strategy and release management lifecycle for the ServiceNow platform in a healthcare environment. The role demands a blend of QA leadership, release governance, and ServiceNow expertise to ensure high-quality deployments. The ideal candidate will coordinate between development, operations, and business stakeholders to maintain compliance and stability across multiple modules.
Key Responsibilities:
- Own and manage the ServiceNow release lifecycle, including planning, scheduling, and deployment
- Define and implement testing strategy, frameworks, and best practices across the platform
- Lead all phases of testing:
- Functional testing
- Integration testing
- User Acceptance Testing (UAT)
- Regression testing
- Coordinate releases across multiple teams, ensuring minimal disruption to business operations
- Establish and enforce release governance, controls, and documentation standards
- Collaborate with developers, architects, and business stakeholders to ensure quality deliverables
- Manage defect tracking, triage, and resolution processes
- Oversee and optimize automated testing tools (e.g., ATF Automated Test Framework)
- Ensure compliance with security, regulatory, and healthcare standards (HIPAA)
- Drive continuous improvement in testing efficiency and release quality
- Communicate release readiness, risks, and timelines to leadership
Key Skills:
- 8+ years of experience in QA, Testing, or Release Management
- 4+ years of experience working with ServiceNow platform
- Strong experience with:
- ServiceNow Automated Test Framework (ATF)
- Release management processes and tools
- Agile and/or SAFe delivery environments
- Proven ability to manage complex, multi-stream releases
- Experience with defect management tools and QA methodologies
- Strong organizational, communication, and stakeholder management skills
Salary (Rate): £45
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ServiceNow Testing & Release Manager
Location: Houston, TX (Remote)
Position Overview
Seeking an experienced ServiceNow Testing & Release Manager to lead the end-to-end testing strategy and release management lifecycle for the ServiceNow platform. This role is responsible for ensuring high-quality, stable, and compliant deployments across multiple ServiceNow modules in a complex healthcare environment.
The ideal candidate will bring a strong blend of QA leadership, release governance, and ServiceNow expertise, ensuring seamless coordination between development, operations, and business stakeholders.
Key Responsibilities
- Own and manage the ServiceNow release lifecycle, including planning, scheduling, and deployment
- Define and implement testing strategy, frameworks, and best practices across the platform
- Lead all phases of testing:
- Functional testing
- Integration testing
- User Acceptance Testing (UAT)
- Regression testing
- Coordinate releases across multiple teams, ensuring minimal disruption to business operations
- Establish and enforce release governance, controls, and documentation standards
- Collaborate with developers, architects, and business stakeholders to ensure quality deliverables
- Manage defect tracking, triage, and resolution processes
- Oversee and optimize automated testing tools (e.g., ATF Automated Test Framework)
- Ensure compliance with security, regulatory, and healthcare standards (HIPAA)
- Drive continuous improvement in testing efficiency and release quality
- Communicate release readiness, risks, and timelines to leadership
Required Qualifications
- 8+ years of experience in QA, Testing, or Release Management
- 4+ years of experience working with ServiceNow platform
- Strong experience with:
- ServiceNow Automated Test Framework (ATF)
- Release management processes and tools
- Agile and/or SAFe delivery environments
- Proven ability to manage complex, multi-stream releases
- Experience with defect management tools and QA methodologies
- Strong organizational, communication, and stakeholder management skills
Preferred Qualifications
- ServiceNow certifications:
- Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS)
- Experience in healthcare environments
- Familiarity with DevOps practices and CI/CD pipelines
- Experience integrating ServiceNow with external systems (EHR, ERP, cloud platforms)
Ideal Candidate Profile
- Detail-oriented with a strong focus on quality and risk mitigation
- Process-driven leader who can enforce governance without slowing delivery
- Strong communicator who can bridge technical and business teams
- Proactive problem-solver with a continuous improvement mindset