Must-Have Skills
- 10+ years total IT experience
- ServiceNow Technical Lead experience
- 4+ years ServiceNow platform development
- 3+ years in a Lead capacity
- 5+ years aligning IT systems with business processes
- Experience with: ServiceNow HAM, SAM, Service Request Management, Knowledge Management, Service Mapping, Incident Management, Change Management, Work Intake Management, Reports / Dashboards
- ServiceNow integrations: REST, SOAP, MID Server
- ServiceNow scripting: Glide API, Business Rules, Client Scripts