Servicenow Technical Lead/Architect

Responsibilities

• Software asset management (SAM) configuration
• Works with the customer's CIO team on SAM features, such as SAM Workspace and License Management, to identify priority capabilities.
• Delivers the Phase 1 entitlement plan for 24 in-scope products, the entitlement load, and a governance SOP for onboarding new software.
• Supports the SAM playbook covering the onboarding of new software products.
• Discovery, integration and data
• Maps data from the customer's source systems and APIs, and confirms the source data is accurate enough to calculate compliance position and optimize usage.
• Integrates the in-scope products, including seven Microsoft products, 10 Adobe products, five custom SaaS publishers, and two SaaS products with ServiceNow-provided connectors.
• Works from the install feed schedule and software-listing dependencies that the customer provides.
• Uses the integration path for each product, such as REST APIs, IntegrationHub, OAuth, or Azure AD, as listed in the change order.