ServiceNow Technical Consultant
Posted 1 day ago by 1763640319
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Technical Consultant role requires a strong lead with expertise in ITSM Performance Analytics to enhance customer analytics. The consultant will conduct requirements sessions, refine stories, configure solutions, and provide advisory support while working closely with the customer. Strong communication skills are essential as this position involves staff augmentation. The estimated workload is between 16 to 20 hours per week.
Key Responsibilities:
- Conduct requirements sessions with customers.
- Refine user stories for analytics enhancements.
- Configure solutions based on customer needs.
- Provide advisory support to the customer.
- Collaborate effectively as a staff augmentation resource.
Key Skills:
- Expertise in ITSM Performance Analytics.
- Strong communication skills.
- Experience in conducting requirements sessions.
- Ability to refine user stories.
- Configuration skills for ITSM solutions.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
ATLEAST ONE CIS CERTIFICATION IS MANDATE.
Strong Lead TC who is an expert with ITSM Performance Analytics to review and enhance current customer analytics. This will involve conducting requirements sessions, refine stories, configuring solution and providing advisory support.
Must be a strong communicator as this is staff aug working at direction of customer. Estimating 16 to 20 hr a week.