Job Description
Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value
Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through hands on technical leadership
Guide customers through technical documentation and discussions driving innovation for consistent delivery
Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise
Participate in workshops with customers to assess current processes and establish future state processes
Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for long term success and following ServiceNow technical standards and leading practices
Provide oversight and unit testing of code developed by partner or customer employees
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Provide feedback to product development to improve the product based on experiences gained with customers
Maintain skills certifications on insert skill or cert for insert workflow name
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving
This may include using AI powered tools automating workflows analyzing AI driven insights or exploring AIs potential impact on the function or industry
8 years experience as part of a professional services organization or equivalent education experience
Ability to travel up to 50%
Industry domain expertise in insert industry
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible value driven AI adoption
Skills
- Mandatory Skills : ServiceNow-Custom App Development