Servicenow Technical Consultant
Posted Today by Spear Staffing
Negotiable
Undetermined
Remote
Remote
Summary: The role of ServiceNow Technical Consultant focuses on delivering advisory sessions to assist customers in implementing Now Assist and AI Agent solutions. Candidates must have a strong consulting background and extensive experience with ServiceNow, particularly in AI workflows. The position requires technical expertise in configuration and best practices, with a strong emphasis on customer engagement and support. This is a remote position with a potential extension beyond six months.
Key Responsibilities:
- Deliver advisory sessions to help customers implement Now Assist and AI Agent solutions.
- Configure ServiceNow best practices focused on configuration vs. customization.
- Support process definition, re-engineering, improvement, and gap analysis during workshops with customers.
Key Skills:
- 7+ years of ServiceNow implementation experience or similar Enterprise SaaS solutions.
- 5+ years of practitioner experience in relevant fields.
- Must have CAD, CSA, and 1 CIS certification.
- Experience with end-to-end ServiceNow technical solutions from a consulting background.
- AI experience, specifically with "Agentic AI", "AI Workflow", and/or "Workflow data fabric".
- Strong hands-on familiarity with Now Assist and ability to manage customer expectations independently.
- Excellent communication skills and ability to work in ambiguous situations.
Salary (Rate): £66.67 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Title : ServiceNow CTA or TC - AI
Location : Remote
Duration : Through end of September strong possibility of extension ( 6 MONTHS + )
Interview: Video
CONSULTING FIRM BACKGROUND IS NEEDED NO DEVELOPERS NEED TECHNICAL CONSULTANTS
Projects they will be working on/ Day-to-day responsibilities:
- The role will be responsible for delivering a variety of advisory sessions to help customers get up and running quickly with both Now Assist and AI Agent solutions. Be the technical expert in how to best support by configuring, using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains.
Top/Must have skills:
- 7+ years of ServiceNow implementation experience, or similar Enterprise SaaS/competitor solutions
- 5+ years of practitioner experience (e.g., Infrastructure Operations, Internal Controls/Audit, Security Operations, Asset Manager)
- Must have a CAD, CSA and 1 CIS cert
- All roles must have Experience with end-to-end ServiceNow technical solutions and come from a consulting background.
- Specifically looking for candidates with AI Experience - Should have "Agentic AI", "AI Workflow" and/or "Workflow data fabric" in their resumes
- You may find plenty of people who have implemented Now Assist. These are called "skills" and you just have to turn them on to work. Really looking for people who have built "agentic workflows", meaning they incorporated GenAI into a workflow and/or integration. Integrating an agentic AI workflow with an external system, like Workday, SAP, etc., is a big plus. They should be able to explain when to use AI and when not to use AI.
- Strong hands-on familiarity with Now Assist Have taken Now Assist training and have successfully installed and configured on a employee instance Ability to manage the customer and customer expectations independently Strong presence/comm skills and self-starter/resourceful Comfortable with ambiguity/being uncomfortable