Role Overview
We are seeking an experienced ServiceNow Technical Consultant to support our client in delivering a key digital transformation programme for a government department.
The successful candidate will be responsible for the technical design, configuration, development and integration of ServiceNow solutions, ensuring they meet business requirements, technical standards and operational needs.
This is a predominantly remote role, with occasional travel required for workshops, stakeholder meetings and key project activities.
The ideal candidate will have strong hands-on ServiceNow technical expertise, experience delivering complex solutions within enterprise environments and ideally, previous experience working across UK Central Government.
Key Responsibilities
- Design, configure, develop and implement ServiceNow solutions in line with business and technical requirements.
- Provide technical expertise across ServiceNow IT Service Management (ITSM) capabilities, including Incident, Problem, Change and Request Management.
- Develop and customise ServiceNow applications, workflows, business rules, client scripts, UI policies and integrations.
- Configure and maintain ServiceNow Flow Designer, Service Catalogues and automation capabilities.
- Develop and support integrations between ServiceNow and third-party applications using REST/SOAP APIs and IntegrationHub.
- Support the configuration and optimisation of the Configuration Management Database (CMDB) and associated processes.
- Work closely with Solution Architects, Business Analysts, Developers, Testers and operational teams to deliver robust technical solutions.
- Translate functional and business requirements into detailed technical designs and implementation plans.
- Troubleshoot complex technical issues, identify root causes and implement effective resolutions.
- Ensure solutions follow ServiceNow development best practices, security standards and governance requirements.
- Produce and maintain technical documentation, configuration specifications and deployment procedures.
- Support testing, release management, deployment and transition into live service.
- Participate in Agile delivery ceremonies, technical workshops and stakeholder discussions.
Essential Skills and Experience
- Significant hands-on experience as a ServiceNow Technical Consultant, Developer or Technical Specialist.
- Strong technical knowledge of the ServiceNow platform, particularly ITSM.
- Proven experience designing, configuring and implementing ServiceNow solutions within complex enterprise environments.
- Strong JavaScript development skills, including ServiceNow scripting.
- Experience with Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer.
- Experience developing integrations using REST APIs, SOAP and IntegrationHub.
- Good understanding of CMDB, Discovery and ITIL-aligned service management processes.
- Experience working across the full technical delivery lifecycle, from requirements and design through to deployment.
- Strong troubleshooting, analytical and problem-solving capabilities.
- Ability to work independently while collaborating with multidisciplinary technical teams.
- Excellent communication and stakeholder engagement skills.
Desirable Skills and Experience
- Previous experience delivering ServiceNow solutions within UK Central Government departments.
- Experience working with major systems integrators or large-scale public sector transformation programmes.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS), particularly ITSM.
- Experience with IT Operations Management (ITOM), IT Asset Management (ITAM) or Customer Service Management (CSM).
- Knowledge of ServiceNow Automated Test Framework (ATF).
- Experience with ServiceNow IntegrationHub, MID Servers and Discovery.
- Familiarity with Agile, Scrum and DevOps delivery methodologies.
- Understanding of government security, data protection and compliance requirements.
Ideal Candidate
We are looking for a technically strong, delivery-focused ServiceNow Consultant who can take ownership of technical workstreams and deliver high-quality ServiceNow solutions.
The successful individual will be comfortable working in a complex, security-conscious government environment, collaborating with technical and business stakeholders.
Additional Information
This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team.
The successful candidate will follow established delivery processes and working practices.
This role requires the successful candidate to undergo and be eligible for UK Security Vetting at SC level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.