Required Qualifications
15+ years of ServiceNow implementation and development experience.
Extensive experience in ServiceNow S2P (Source-to-Pay).
Strong hands-on experience with FCO (Financial Close Operations).
Strong hands-on experience with CSM (Customer Service Management).
Proven experience as a ServiceNow Technical Architect, Lead Architect, Technical Manager, or equivalent senior technical role.
Strong expertise in ServiceNow platform architecture and solution design.
Hands-on experience with ServiceNow integrations and third-party systems.
Strong understanding of workflow, case-management, approval, and routing design.
Experience migrating legacy workflows/business processes into ServiceNow.
Experience leading ServiceNow developers and technical delivery teams.
Ability to manage technical delivery across multiple concurrent workstreams.
Excellent client-facing communication and stakeholder management skills.
Strong problem-solving and technical decision-making abilities.