ServiceNow Technical Architect

Summary: The role of ServiceNow Solution Architect involves designing and implementing ServiceNow solutions with a focus on various modules and scripting. The position requires strong stakeholder engagement and documentation skills, along with experience in Agile methodologies. This is a long-term remote position aimed at enhancing IT service management and enterprise service automation. Candidates should possess relevant certifications and multi-module experience in ServiceNow.

Key Responsibilities:

• Design and implement ServiceNow solutions.
• Engage with stakeholders for requirement gathering and documentation.
• Utilize ServiceNow scripting (JavaScript, Glide API) for custom solutions.
• Configure workflows, UI policies, data policies, business rules, and client scripts.
• Work with Flow Designer and Integration Hub.
• Apply Agile/Scrum methodologies in project execution.
• Support multi-module experience across ITSM, ITOM, CSM, HRSD, IRM, and custom applications.

Key Skills:

• ServiceNow Solution Architecture.
• ServiceNow Scripting (JavaScript, Glide API).
• Flow Designer and Integration Hub.
• ServiceNow Configuration (workflows, UI policies, data policies, business rules, client scripts).
• Business Requirement Gathering and Documentation (BRD, FRD, user stories).
• Stakeholder Engagement and Communication.
• Agile/Scrum Methodology.
• Multi-module Experience (ITSM, ITOM, CSM, HRSD, IRM, Custom Apps).
• CSA (Certified System Administrator) certification preferred.
• CAD (Certified Application Developer) certification preferred.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT